Solution Engineer

TeamViewer Germany • Austin, TX

5d

About The Position

TeamViewer is seeking a Solution Engineer to bring deep expertise in its IT and DEX portfolio and help customers understand and implement solutions that address their needs. The role works closely with Sales throughout the sales cycle and partners with Product, Engineering, and Customer Success. It combines customer discovery, solution design, demonstrations, technical documentation, and hands-on support for proof-of-value, proof-of-concept, and pilot engagements. The Solution Engineer communicates technical and business value to both technical and non-technical audiences, including C-level stakeholders, and contributes customer and industry feedback to product innovation.

TeamViewer describes itself as a global Digital Workplace platform company with more than 1,900 employees and approximately 645,000 customers. It emphasizes an inclusive, values-driven workplace and supports employee growth. The role requires willingness to travel up to 30%.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• At least 3 years of experience in technical pre-sales, solutions engineering, or enterprise IT consulting.
• Strong understanding of enterprise IT environments, including endpoint management, remote connectivity, and digital employee experience (DEX).
• Experience with SaaS tools such as remote monitoring and management (RMM), IT service management (ITSM), asset management, and observability.
• Hands-on experience with APIs, scripting, cloud, virtualization, and security.
• Proven ability to engage C-level stakeholders and translate technical concepts into business value.
• Strong communication, presentation, and documentation skills.
• Willingness to travel up to 30%.

Responsibilities

• Own deep expertise in TeamViewer’s IT and DEX portfolio.
• Deliver tailored demonstrations, workshops, and webinars aligned to customer needs.
• Communicate technical and business value to technical and non-technical audiences.
• Lead discovery to understand customer challenges and objectives.
• Design and present customized solutions using TeamViewer capabilities.
• Develop proposals, statements of work, and technical documentation.
• Lead proof-of-value, proof-of-concept, and pilot engagements, providing hands-on guidance.
• Analyze engagement results and deliver actionable recommendations.
• Partner with Sales throughout the sales cycle, including responses to requests for information and requests for proposals.
• Collaborate cross-functionally with Product, Engineering, and Customer Success.
• Stay current on industry trends and contribute feedback to product innovation.

Benefits

• Competitive compensation and bonuses.
• Flexible paid time off.
• Paid holidays.
• 401(k) with employer matching.
• Comprehensive health insurance package, including 100% employer-paid medical coverage.
• Up to 12 weeks of parental leave.
• Basic life insurance and short-term and long-term disability coverage, 100% employer-paid.
• Quarterly team-building events, leadership luncheons, and companywide All Hands meetings.
• Open-door policy and business-casual dress code.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level