Servicenow Developer Jobs

About The Position

Requirements

• 10 or more years of related experience.
• Technical training, certification(s), or a degree.
• Deep, proven expertise developing and customizing ServiceNow applications and modules, especially ITSM.
• Expert proficiency with SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming integrations.
• Expert scripting skill in at least one language, preferably JavaScript.
• Deep understanding of ServiceNow data management tools, including Import Sets, Transform Maps, and CMDB.
• Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
• Strong analytical, problem-solving, and debugging skills.
• Understanding of the Agile software testing process and lifecycle, from smoke testing through integration and production deployment.
• Ability to identify, understand, document, and create functionality aligned with customer value streams.
• Ability to communicate as a high-level technical authority and lead high-stakes customer demonstrations.
• Effective organizational and time-management skills in a rapid software development environment.
• Ability to learn new technologies quickly, drive methodology changes, manage customer deliverables, resolve process issues, and shape standards.
• Good communication skills for customer interactions and negotiation with technical and non-technical stakeholders.
• Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge sharing, and lead innovation projects and technology pilots.
• ServiceNow Certified Systems Administrator certification is required.
• U.S. citizenship is required.
• Must be able to pass a background check to obtain Public Trust; DHS HQ EOD must be obtained before starting, and DHS HQ Final Suitability must be maintained for employment.

Responsibilities

• Architect, build, and customize scalable, secure, and resilient ServiceNow solutions, scoped applications, and workflow automations using modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps.
• Create and review JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows.
• Build and maintain data exchanges connecting ServiceNow with other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub.
• Customize user interfaces, forms, and workflows to meet business needs.
• Establish development standards, conduct architecture and code reviews, approve critical changes, and mentor team members.
• Lead platform patching, major version upgrades, testing using Automated Test Framework, and deployment pipelines.
• Oversee administrative work such as user and role management, system maintenance, and health checks.
• Supervise and promote end-user support and troubleshooting for integrated processes and platform functionality.
• Translate business and mission requirements into functional technical specifications and advise leadership on platform roadmaps.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Participate in IT technical process reviews, postmortems, and continual process improvement.
• Maintain current ServiceNow and industry certifications and obtain additional certifications.
• Contribute to whitepapers, BOEs, and design documents; lead customer demonstrations, knowledge sharing, and innovation projects or technology pilots.
• Drive methodology changes, manage customer deliverables, resolve process issues, and shape standards.

Benefits

• Comprehensive benefits and wellness packages.
• 401(k) plan with company match.
• Competitive pay and paid time off.
• Full-flex work weeks where possible.
• Medical plan options, some with Health Savings Accounts.
• Dental plan options.
• Vision plan.
• Vacation, sick, and personal leave; typically 15 days of paid leave per calendar year for new employees, prorated based on hire date.
• 10 paid holidays per year, prorated based on hire date.
• Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
• Short- and long-term disability benefits.
• Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
• AI-powered career tool identifying career steps and learning opportunities.
• Internal mobility team focused on career goals.