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ServiceNow Developer Resume Example

by
Dave Fano
Reviewed by
Harriet Clayton
Last Updated
July 25, 2025
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ServiceNow Developer Resume Example:

Owen Harbinger
[email protected]
•
(548) 851-7849
•
linkedin.com/in/owen-harbinger
•
@owen.harbinger
•
ServiceNow Developer
Dynamic ServiceNow Developer with over 8 years of experience in designing and implementing innovative solutions. Expert in ITSM, automation, and integration, achieving a 30% increase in process efficiency. Specializes in custom application development, driving team success through agile methodologies and strategic leadership.
WORK EXPERIENCE
ServiceNow Developer
10/2023 – Present
TechSolutions Inc.
  • Led a cross-functional team to implement a custom ServiceNow ITSM solution, reducing incident resolution time by 35% and increasing user satisfaction by 20%.
  • Architected and deployed a scalable ServiceNow integration with third-party applications, enhancing data synchronization and saving $150,000 annually in operational costs.
  • Mentored junior developers, fostering a collaborative environment that improved team productivity by 25% and accelerated project delivery timelines.
ServiceNow Administrator
05/2021 – 09/2023
Innovatech Solutions Inc.
  • Developed and launched a ServiceNow automation workflow that streamlined change management processes, cutting approval times by 40% and minimizing service disruptions.
  • Collaborated with stakeholders to design a custom ServiceNow dashboard, providing real-time analytics and insights that improved decision-making efficiency by 30%.
  • Optimized ServiceNow platform performance by implementing best practices and conducting regular audits, resulting in a 50% reduction in system downtime.
ServiceNow Analyst
08/2019 – 04/2021
CyberNova Inc.
  • Assisted in the successful migration of legacy systems to ServiceNow, ensuring data integrity and reducing operational costs by 15%.
  • Configured and customized ServiceNow modules to meet client-specific requirements, enhancing user experience and increasing platform adoption by 25%.
  • Participated in a team that developed a ServiceNow knowledge base, improving information accessibility and reducing support ticket volume by 20%.
SKILLS & COMPETENCIES
  • ServiceNow Platform Architecture Design
  • IT Service Management Process Optimization
  • Custom Application Development
  • Workflow Automation Strategy
  • Business Process Analysis
  • Digital Transformation Consulting
  • Performance Analytics Implementation
  • JavaScript
  • ServiceNow Flow Designer
  • REST/SOAP API Integration
  • ServiceNow IntegrationHub
  • ServiceNow Virtual Agent
  • AI-Powered Process Intelligence
COURSES / CERTIFICATIONS
ServiceNow Certified Application Developer
05/2023
ServiceNow
ServiceNow Certified System Administrator
05/2022
ServiceNow
ServiceNow Certified Implementation Specialist
05/2021
ServiceNow
Education
Bachelor of Science in Information Technology
2016 - 2020
Rochester Institute of Technology
Rochester, NY
Information Technology
Computer Programming
Build your ServiceNow Developer resume

What makes this ServiceNow Developer resume great

Proven impact stands out clearly. This ServiceNow Developer resume demonstrates measurable improvements in workflow efficiency and reduced downtime through automation and integration. It showcases strong platform knowledge combined with leadership in scaling solutions and mentoring peers. Highlighting diverse technical skills reflects adaptability, ensuring the candidate remains prepared for the evolving demands of AI and low-code environments.

ServiceNow Developer Resume Template

Contact Information
[Full Name]
[email protected] • (XXX) XXX-XXXX • linkedin.com/in/your-name • City, State
Resume Summary
ServiceNow Developer with [X] years of experience in ITSM implementation and custom application development using JavaScript and AngularJS. Expertise in [ServiceNow modules] with a track record of reducing ticket resolution time by [percentage] at [Previous Company]. Skilled in [specific ServiceNow feature] and [integration technique], seeking to leverage advanced ServiceNow capabilities to optimize business processes and drive digital transformation initiatives for [Target Company].
Work Experience
Most Recent Position
Job Title • Start Date • End Date
Company Name
  • Led implementation of [specific ServiceNow module/application], resulting in [X%] improvement in [business process] efficiency and annual savings of [$Y] through automation and streamlined workflows
  • Architected and developed custom [type of application] on ServiceNow platform, integrating with [external system/API], reducing [manual task] time by [X%] and improving data accuracy by [Y%]
Previous Position
Job Title • Start Date • End Date
Company Name
  • Designed and implemented [number] custom workflows and business rules in ServiceNow, automating [specific process], which reduced processing time by [X%] and increased user satisfaction scores by [Y points]
  • Developed and maintained [type of dashboard/report] using ServiceNow Performance Analytics, enabling stakeholders to track [key metrics], resulting in [X%] improvement in [specific KPI]
Resume Skills
  • ServiceNow Platform Expertise
  • [Programming Language, e.g., JavaScript, GlideScript]
  • ServiceNow Workflow & Automation
  • [ServiceNow Module, e.g., ITSM, HRSD, CSM]
  • Integration & API Development
  • [Database Knowledge, e.g., MySQL, Oracle]
  • UI/UX Design & Development
  • [ServiceNow Scripting, e.g., Business Rules, Script Includes]
  • Problem-Solving & Analytical Skills
  • [Agile Methodology & Practices]
  • Communication & Collaboration
  • [ServiceNow Certification, e.g., Certified System Administrator]
    • Certifications
    Official Certification Name
    Certification Provider • Start Date • End Date
    Official Certification Name
    Certification Provider • Start Date • End Date
    Education
    Official Degree Name
    University Name
    City, State • Start Date • End Date
    • Major: [Major Name]
    • Minor: [Minor Name]

    So, is your ServiceNow Developer resume strong enough? 🧐

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    Resume writing tips for ServiceNow Developers

    In today’s competitive market, ServiceNow Developer roles demand clear demonstration of impact and advanced technical skills. Hiring managers expect resumes that highlight measurable achievements rather than routine tasks. Tailor your resume to emphasize outcomes and align with evolving enterprise needs for workflow automation and JavaScript expertise.
    • Focus your title and summary on the future direction of your career, emphasizing your strongest technical skills and business impact as a ServiceNow Developer.
    • Highlight specific contributions that led to measurable improvements, avoiding generic descriptions of daily tasks or standard workflows.
    • Demonstrate proficiency in advanced JavaScript, workflow automation, and relevant ServiceNow platform certifications to meet growing enterprise requirements.
    • Keep your resume concise by prioritizing results-driven accomplishments that align with current job descriptions and market trends.

    Common Responsibilities Listed on ServiceNow Developer Resumes:

    • Develop and customize ServiceNow applications using JavaScript, AngularJS, and REST APIs.
    • Implement automated workflows and processes to enhance operational efficiency and reduce manual tasks.
    • Collaborate with cross-functional teams to gather requirements and deliver tailored ServiceNow solutions.
    • Integrate ServiceNow with third-party systems using modern integration technologies and protocols.
    • Lead the design and architecture of scalable ServiceNow solutions aligned with business goals.

    ServiceNow Developer resume headline examples:

    If you've moved fast or worn multiple hats as a servicenow developer, it's easy to over-explain. Don't. Keep your title focused on where you're headed. The majority of ServiceNow Developer job postings use a specific version of the title. Try this formula: [Specialty] + [Title] + [Impact]. Example: "Strategic ServiceNow Developer Optimizing Operations Efficiency"

    Strong Headlines

    Certified ServiceNow Architect | 10+ Years Optimizing ITSM Workflows

    Weak Headlines

    Experienced ServiceNow Developer Seeking New Opportunities

    Strong Headlines

    ServiceNow Innovation Leader | AI-Driven Process Automation Expert

    Weak Headlines

    IT Professional with ServiceNow and ITSM Knowledge

    Strong Headlines

    ServiceNow Developer Specializing in Custom App Development & Integration

    Weak Headlines

    Dedicated Team Player Skilled in ServiceNow Development
    🌟 Expert Tip

    Resume Summaries for ServiceNow Developers

    Your resume summary should capture how you drive measurable outcomes as a servicenow developer. This section positions you strategically by highlighting your most relevant technical skills and business impact upfront. Hiring managers spend seconds scanning resumes, so your summary must immediately demonstrate your value proposition and differentiate you from other candidates. Most job descriptions require that a servicenow developer has a certain amount of experience. That means this isn't a detail to bury. You need to make it stand out in your summary. Lead with your years of ServiceNow experience, quantify your achievements with specific metrics, and mention relevant certifications. Skip objective statements unless you lack relevant experience. Align your summary directly with the target role's requirements.

    Strong Summaries

    • Results-driven ServiceNow Developer with 7+ years of experience, specializing in ITSM and ITOM implementations. Reduced incident resolution time by 40% through custom workflow automation. Expertise in ServiceNow scripting, integration, and performance optimization, with a focus on AI-enhanced service management solutions.

    Weak Summaries

    • Experienced ServiceNow Developer with knowledge of ITSM processes. Worked on various ServiceNow implementations and customizations. Familiar with JavaScript and workflow automation. Looking for opportunities to contribute to challenging projects and grow professionally.

    Strong Summaries

    • Innovative ServiceNow Developer with a track record of delivering high-impact solutions. Led the implementation of a company-wide knowledge management system, increasing first-call resolution rates by 35%. Proficient in ServiceNow Studio, Flow Designer, and IntegrationHub, with experience in developing IoT-enabled service applications.

    Weak Summaries

    • ServiceNow Developer with a background in IT support. Proficient in creating and modifying ServiceNow applications. Good understanding of ITIL framework and ServiceNow best practices. Team player with strong problem-solving skills and attention to detail.

    Strong Summaries

    • Certified ServiceNow Developer with expertise in creating scalable, cloud-native solutions. Spearheaded the development of a custom asset management module, saving the company $500K annually. Skilled in ServiceNow platform development, API integrations, and implementing DevOps practices for rapid application delivery.

    Weak Summaries

    • Dedicated ServiceNow Developer seeking a challenging role. Experience in customizing ServiceNow modules and creating reports. Familiar with ServiceNow administration and development tools. Eager to learn new technologies and contribute to improving service management processes.

    Resume Bullet Examples for ServiceNow Developers

    Strong Bullets

    • Implemented a custom ServiceNow ITSM solution, reducing ticket resolution time by 35% and improving customer satisfaction scores by 28%

    Weak Bullets

    • Assisted in the implementation of ServiceNow modules for various departments

    Strong Bullets

    • Developed and deployed 15+ ServiceNow integrations, automating cross-platform workflows and saving 500+ man-hours annually

    Weak Bullets

    • Worked on ServiceNow development projects and resolved user issues

    Strong Bullets

    • Led a team of 5 developers in creating a ServiceNow-based asset management system, resulting in a 20% reduction in IT asset costs

    Weak Bullets

    • Participated in regular meetings to discuss ServiceNow platform improvements

    Bullet Point Assistant

    Use the dropdowns to create the start of an effective bullet that you can edit after.

    The Result

    Select options above to build your bullet phrase...
    🌟 Expert tip

    Essential skills for ServiceNow Developers

    ServiceNow development demands have intensified in 2025, with 78% of enterprises requiring advanced JavaScript proficiency, workflow automation expertise, and ServiceNow platform certifications. Companies now expect developers to master ITSM modules, custom application building, and API integrations while demonstrating strong problem-solving abilities. Your resume must prominently feature specific ServiceNow certifications, scripting languages, and quantifiable project outcomes to stand out in this competitive market.

    Hard Skills

    • ServiceNow Development
    • ServiceNow Administration
    • ServiceNow Scripting
    • ServiceNow Workflow
    • ServiceNow Integration
    • ServiceNow Customization
    • ServiceNow Reporting
    • ServiceNow Security
    • ServiceNow Catalog Management
    • ServiceNow Service Portal
    • ServiceNow Performance Analytics
    • ServiceNow ITSM Implementation

    Soft Skills

    • Problem Solving and Critical Thinking
    • Attention to Detail and Accuracy
    • Collaboration and Teamwork
    • Adaptability and Flexibility
    • Time Management and Prioritization
    • Communication and Interpersonal Skills
    • Analytical and Logical Thinking
    • Customer Service and Support
    • Self-Motivation and Initiative
    • Creativity and Innovation
    • Active Listening and Feedback Incorporation
    • Continuous Learning and Improvement

    Resume Action Verbs for ServiceNow Developers:

    • Developed
    • Configured
    • Customized
    • Integrated
    • Troubleshot
    • Automated
    • Optimized
    • Implemented
    • Upgraded
    • Streamlined
    • Collaborated
    • Debugged
    • Designed
    • Architected
    • Deployed
    • Maintained
    • Monitored
    • Enhanced

    Tailor Your ServiceNow Developer Resume to a Job Description:

    Highlight Relevant ServiceNow Modules and Integrations

    Carefully examine the job description for specific ServiceNow modules and integrations required. Emphasize your experience with these modules in your resume summary and work experience sections, using the same terminology. If you have worked with similar modules or integrations, highlight your transferable skills while clearly stating your specific expertise.

    Showcase Problem-Solving and Automation Skills

    Understand the company's needs for process automation and problem-solving as outlined in the job posting. Tailor your work experience to highlight relevant projects where you improved workflows or automated processes, quantifying your impact with metrics that resonate with their business goals. Demonstrate your ability to deliver solutions that enhance efficiency and productivity.

    Emphasize Industry-Specific Experience

    Identify any industry-specific requirements mentioned in the job description and adjust your resume to reflect relevant experience. Highlight your familiarity with industry standards, compliance requirements, or sector-specific challenges. Showcase your ability to apply ServiceNow solutions to address these challenges effectively.

    ChatGPT Resume Prompts for ServiceNow Developers

    Listing tools like ServiceNow, JavaScript, or REST APIs is straightforward. Explaining how you leveraged them to automate workflows, reduce incident resolution time, or improve user satisfaction? That’s where many ServiceNow Developer resumes fall short. AI tools like Teal and the ChatGPT resume builder help turn your technical work into clear, impactful achievements. Make your experience stand out. Use these prompts to get started.

    ServiceNow Developer Prompts for Resume Summaries

    1. Create a summary for me that highlights my experience developing and customizing ServiceNow applications to improve IT service management and increase operational efficiency.
    2. Write a resume summary emphasizing my skills in integrating ServiceNow with third-party systems and automating complex workflows to drive business value.
    3. Generate a summary showcasing my expertise in ServiceNow platform upgrades, scripting, and collaboration with cross-functional teams to deliver scalable solutions.

    ServiceNow Developer Prompts for Resume Bullets

    1. Write a bullet point describing how I reduced incident resolution time by X% through developing automated ServiceNow workflows and custom scripts.
    2. Craft a bullet that details my role in implementing a ServiceNow integration that improved data accuracy by X% and streamlined reporting processes.
    3. Generate a bullet highlighting how I led the migration of legacy ITSM processes to ServiceNow, resulting in a X% increase in user satisfaction.

    ServiceNow Developer Prompts for Resume Skills

    1. List key technical and soft skills I use as a ServiceNow Developer, including platform modules, scripting languages, and collaboration abilities.
    2. Help me organize my skills section to showcase my expertise in ServiceNow development, API integrations, and Agile project methodologies.
    3. Create a skills list that balances my proficiency in ServiceNow tools with problem-solving and communication skills relevant to IT service delivery.

    Resume FAQs for ServiceNow Developers:

    How long should I make my ServiceNow Developer resume?

    A ServiceNow Developer resume should ideally be one to two pages long. This length allows you to concisely showcase your relevant skills, experiences, and achievements without overwhelming hiring managers. Focus on highlighting your most recent and impactful projects, particularly those involving ServiceNow implementations or customizations. Use bullet points for clarity and prioritize information that demonstrates your proficiency in ServiceNow development, such as scripting, integrations, and workflow automation.

    What is the best way to format my ServiceNow Developer resume?

    A hybrid resume format is ideal for ServiceNow Developers, as it balances your technical skills and professional experience. This format allows you to emphasize your ServiceNow expertise while also detailing your career progression. Key sections should include a summary, technical skills, certifications, professional experience, and relevant projects. Use clear headings and consistent formatting to enhance readability, and tailor your content to highlight your proficiency in ServiceNow modules and tools.

    What certifications should I include on my ServiceNow Developer resume?

    Relevant certifications for ServiceNow Developers include the ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, and ServiceNow Certified Implementation Specialist. These certifications demonstrate your expertise and commitment to staying current with industry standards. Present certifications prominently in a dedicated section, listing the certification name, issuing organization, and date obtained. This highlights your qualifications and reassures employers of your technical competence and dedication to professional growth.

    What are the most common mistakes to avoid on a ServiceNow Developer resume?

    Common mistakes on ServiceNow Developer resumes include overloading technical jargon, omitting specific project outcomes, and neglecting to tailor the resume for the job. Avoid these by clearly explaining your contributions and the impact of your work, using metrics where possible. Customize your resume for each application by aligning your skills and experiences with the job description. Ensure overall quality by proofreading for errors and maintaining a professional tone throughout.

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