ServiceNow Developer (Secret)

Federal Staffing Solutions Inc.•Fort George G Meade, MD

3d•$173,000•Hybrid

About The Position

Federal Staffing Solutions is hiring a ServiceNow Developer to support a client in Fort Meade, Maryland. The position is mostly remote, with approximately one week per month in the Fort Meade office; candidates must live within driving distance. The role requires an active DoD Secret clearance and U.S. citizenship. Salary is up to $173,000. The developer will configure, develop, support, and maintain the ServiceNow implementation, working with internal and external stakeholders to deliver digital transformation solutions. The work emphasizes request fulfillment, automated workflows through ServiceNow Service Catalogs, and ITIL processes such as Request, Incident, Problem, Change, and Knowledge. The role also involves ServiceNow platform development and integrations, data migration, CMDB data quality, upgrades, process redesign, and collaboration with multidisciplinary teams in an Agile Scrum environment.

Requirements

U.S. citizenship.
An active DoD Secret clearance.
An active security certification meeting DoD 8570 IAT Level II or higher, such as Security+.
Ability to commute for full-time onsite support to Scott AFB, Illinois; Fort Meade, Maryland; or Ogden, Utah.
A bachelor's degree in a related discipline or equivalent experience/combined education with 4–8 years of professional experience; alternatively, 2–6 years of professional experience with a related master's degree. Additional experience may be accepted in lieu of a degree.
At least 3 years of experience designing, developing, and supporting technology infrastructure.
At least 2 years of ServiceNow development experience.
Experience with ServiceNow upgrades.
Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multitask and self-assign work in a fast-paced environment.
Strong communication and collaboration skills, including the ability to clearly communicate status and present to customers and program leadership.
Ability to develop and present management-level briefings.
Willingness and ability to learn and adapt to rapid technology changes.
Openness to mentoring from senior developers.

Nice To Haves

ServiceNow Certified Application Developer certification.
Experience or familiarity with Agile development and testing methodologies.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Experience with JIRA, Git, and Confluence.
Understanding of ITIL or ITIL certification.
AWS cloud experience and ServiceNow certifications.
A bachelor's degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline.
Experience working with large software systems, including hardware integration and testing.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as an Agile development methodology.
Experience moving from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, TSOM, and Workforce Management capability modules.
Create and maintain forms, reports, views, workflows, groups, and roles.
Create, maintain, and enhance dashboards and reporting, including scheduled reports.
Create and configure integrations with tools such as Elastic, Netcool, and Kafka.
Coordinate and support application and platform upgrades.
Assist with designing, creating, and cataloging business process flows.
Work with the ServiceNow development team to propose solutions based on business needs and strategies.
Design and configure ServiceNow functions to meet operational needs.
Support business process re-engineering to move ticketing and order-management capabilities into ServiceNow.
Identify trends and patterns in unstructured and semi-structured customer data to improve customer experience and network performance.
Interact with customers about Systems Engineering technical considerations and related problems, issues, or conflicts.
Develop, configure, and customize the ServiceNow platform to meet business requirements.
Troubleshoot and resolve problems, and orchestrate and automate tasks.
Design and build ServiceNow applications and integrations with other applications and platforms.
Collaborate with engineers, developers, analysts, and other team members to keep projects on track and support new development and enhancements.
Follow and maintain documentation best practices, policies, procedures, and processes throughout ServiceNow development.
Gather input from cross-functional teams to support ServiceNow configuration, implementation, and ongoing business needs.
Review and incorporate UI/UX requirements into ServiceNow development.
Use programming methodologies and languages while adhering to coding standards and contributing to technical code documentation.
Support data migration as needed.
Design and implement solutions in accordance with Configuration Management policies and standards.
Integrate data from multiple sources into a unified CMDB while maintaining data quality and integrity.
Continue developing skills with guidance from senior developers.