Senior ServiceNow Developer - Top-Secret Required

ITC Federal, Inc.•, DC

10d•Remote

About The Position

ITC Federal is hiring a ServiceNow CMDB Engineer for a Department of State federal program. The position owns configuration management as a dedicated responsibility, including ServiceNow Discovery, Service Mapping, CMDB data architecture and health, asset-management integrations, and the data feeds that support downstream incident, change, asset-management, and service-view functions. The engineer will configure and tune Discovery, maintain application service maps, establish and maintain CI models and data-quality practices, integrate asset and inventory sources, and document platform designs and governance decisions. The role works with ServiceNow architects, developers, business analysts, and federal stakeholders. It is remote-first for candidates who live within commuting distance of Foggy Bottom in Washington, DC, with occasional onsite work as requested by the customer. Availability during East Coast business hours is required.

Requirements

At least 3 years of hands-on ServiceNow experience, including at least 2 years working directly on CMDB, Discovery, or configuration management.
Practical experience configuring and troubleshooting ServiceNow Discovery, including MID Servers, credentials, schedules, and patterns.
Working knowledge of CMDB structure, including CI classes, relationships, identification and reconciliation rules, and data normalization.
Experience building a CMDB from the ground up, including establishing the class model, Discovery, and data governance.
Experience building or maintaining CMDB-feeding integrations using IntegrationHub, Service Graph Connectors, or REST/SOAP.
ServiceNow scripting ability, including JavaScript, Glide APIs, business rules, script includes, and transform maps.
Solid understanding of enterprise infrastructure, including servers, networking, virtualization, and cloud resources.
Clear written and verbal communication skills, including the ability to explain data-quality issues to people who do not work in the platform.
Must live within commuting distance of Foggy Bottom, Washington, DC, and be available for occasional onsite work as requested by the customer.
Must hold an active Top Secret clearance.
U.S. citizenship is required due to the nature of the government contract.

Nice To Haves

ServiceNow certifications such as CSA, CIS–Discovery, CIS–Service Mapping, CIS–Hardware or Software Asset Management, or CAD.
Experience aligning a CMDB to the Common Service Data Model (CSDM).
Hands-on hardware or software asset management experience, including license reconciliation.
Experience with ITOM Health, including Event Management or Service Operations Workspace.
Cloud Discovery experience across AWS, Azure, or similar platforms.
Background supporting federal or defense programs in a cleared environment.
Familiarity with ITIL/ITSM practices and the role of configuration management within them.

Responsibilities

Configure, run, and tune ServiceNow Discovery, including MID Servers, discovery schedules, credentials, probes, sensors, and patterns.
Build and maintain application service maps that reflect actual service relationships between configuration items.
Troubleshoot Discovery gaps and failures and expand coverage across on-premises and cloud infrastructure.
Maintain CI class structures, relationships, and attributes as the CMDB grows.
Configure identification and reconciliation rules (IRE), normalization, and de-duplication to maintain clean records.
Build and monitor CMDB health dashboards covering completeness, correctness, and compliance, and drive resulting remediation.
Integrate hardware and software asset management with the CMDB to keep assets and CIs reconciled.
Support asset lifecycle tracking from procurement through disposal and software license reconciliation against discovered installation data.
Design and maintain CMDB integrations using IntegrationHub, Service Graph Connectors, and REST/SOAP web services.
Work with cloud and on-premises inventory systems to maintain authoritative data feeds without creating duplicates.
Script transforms, business rules, and scheduled jobs that keep data feeds reliable.
Partner with architects, developers, and federal stakeholders to ensure CMDB design supports downstream program needs.
Document class models, Discovery configurations, integration designs, and data-governance decisions.
Provide occasional onsite support in Washington, DC, for planning sessions, network-restricted work, and stakeholder engagement.