ServiceNow Senior Developer

Leidos•Shiloh, IL

16h•$107,900 - $195,050•Onsite

About The Position

Leidos is hiring a Senior ServiceNow Developer to support the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract supports operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, as well as DISA’s operational transformation and mission partners. The role requires daily onsite work at Fort Meade, Scott AFB, or Hill AFB; the posting also lists Ogden, Utah as a possible commute location. A Secret clearance is required at employment start, and Security+ certification must be obtained within 14 days of the start date. The developer configures, develops, supports, and maintains ServiceNow, with emphasis on service request fulfillment, automated workflows through Service Catalogs, and ITIL processes such as Request, Incident, Problem, Change, and Knowledge. The position also develops and supports Kibana dashboards, integrations, reporting, and related capabilities. The developer works with internal and external stakeholders to translate business needs and user stories into delivered solutions, participates in an Agile Scrum environment, and supports data migration and unified CMDB data integration while maintaining data quality and integrity. The role includes troubleshooting, documentation, configuration management, cross-functional collaboration, and mentoring junior developers.

Requirements

U.S. citizenship.
An active security certification meeting DoD 8570 IAT Level II or higher, such as Security+; the posting also states Security+ must be obtained within 14 days after the start date.
An active DoD Secret clearance, required at employment start.
Ability to commute for full-time onsite support at Scott AFB, Illinois; Fort Meade, Maryland; or Ogden, Utah. The posting’s opening section also names Hill AFB as an onsite location.
Bachelor’s degree with 8–12 years of relevant experience, or master’s degree with 6–10 years of relevant experience; additional work experience may substitute for a degree.
At least 6 years of experience designing, developing, and supporting dashboarding capabilities.
At least 4 years of ServiceNow or Kibana development experience.
Experience with ServiceNow upgrades.
Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multitask and self-assign work in a fast-paced environment.
Strong communication skills to support proactive, effective collaboration with a virtual team.
Demonstrated potential and willingness to learn and adapt to rapid technology changes.
Willingness to assist and train junior developers.

Nice To Haves

ServiceNow Certified Application Developer certification.
Experience or familiarity with Agile development and testing methodologies.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Experience with JIRA, Git, and Confluence.
Understanding of ITIL Foundation or ITIL certification.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline.
Experience working with large software systems, including hardware integration and testing.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as the Agile development methodology.
Experience migrating from a legacy application to a new application.
Experience with test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve support-team workflow.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Support the standup, configuration, and implementation of ServiceNow and Kibana dashboards.
Create and maintain forms, reports, views, workflows, groups, and roles.
Create, maintain, and enhance dashboards and reporting, including scheduled reports.
Create and configure integrations between ServiceNow and tools such as Elastic, Netcool, and Kafka.
Coordinate and support application and platform upgrades.
Assist with designing and creating business process flows connected to dashboarding capabilities.
Collaborate with the ServiceNow development team to propose solutions based on business needs and strategies.
Design and configure ServiceNow and Kibana dashboards and reports.
Support business process re-engineering by translating user stories into capabilities for end users.
Identify trends and patterns in unstructured and semi-structured customer data to improve customer experience and network performance.
Interact with customers to address Systems Engineering technical considerations, problems, issues, and conflicts.
Develop, configure, and customize ServiceNow and Kibana to meet business requirements.
Troubleshoot and resolve problems; orchestrate and automate tasks.
Design and build ServiceNow and Kibana dashboards and integrations with other applications and platforms in an Agile Scrum environment.
Foster cross-functional collaboration to keep development and enhancement efforts aligned with objectives and delivery schedules.
Follow and maintain documentation best practices, policies, procedures, and processes throughout development.
Gather cross-functional input to support ongoing ServiceNow and Kibana configuration, implementation, and support needs.
Review and incorporate UI/UX requirements from internal and external teams into development.
Use programming methodologies and languages, follow coding standards and procedures, and contribute to technical code documentation.
Support data migration as needed.
Design and implement solutions in accordance with configuration management policies and standards.
Integrate data from multiple sources into a unified CMDB while maintaining data quality and integrity.
Work with and mentor junior developers, providing guidance and coaching throughout projects.