ServiceNow Developer

DXC Technology•Nashville, TN

About The Position

DXC Technology is seeking an experienced ServiceNow Developer to design, develop, configure, and implement scalable ServiceNow solutions for SmartApps. The role focuses on Customer Service Management (CSM) or Financial Services Operations (FSO), and calls for strong knowledge of ServiceNow platform capabilities, application development, workflow automation, and system integrations. The developer will work with business stakeholders, architects, and cross-functional teams to translate requirements into technical solutions aligned with the SmartApps product roadmap, delivering secure, maintainable, high-quality applications in accordance with development best practices. The position includes ServiceNow application development and configuration, system integrations, custom scripting and user experience enhancements, data management, testing and production support, and technical documentation. The developer will collaborate across product, business analysis, architecture, and QA teams; participate in Agile ceremonies and technical reviews; and contribute technical guidance and continuous improvement. DXC describes its work model as prioritizing in-person collaboration while offering flexibility to support wellbeing, productivity, work styles, and life circumstances. The company states its commitment to an inclusive environment and equal employment opportunity.

Requirements

7–9 years of relevant software development experience, including substantial hands-on experience with the ServiceNow platform.
ServiceNow Certified System Administrator (CSA) certification.
Hands-on ServiceNow development experience in Customer Service Management (CSM) or Financial Services Operations (FSO).
Strong knowledge of ServiceNow platform architecture, application development, configuration, scripting, and development best practices.
Proficiency in JavaScript and experience developing ServiceNow scripts, business rules, client scripts, and other platform components.
Knowledge of REST/SOAP APIs, system integrations, and Integration Hub.
Knowledge of or a relevant micro-certification in at least one of the following: Playbooks, Flow Designer, Now Assist/AI capabilities, Platform Analytics, Predictive Intelligence, Service Portal, Service Catalog and Catalog Items, or Automated Test Framework (ATF).
Strong analytical, troubleshooting, and problem-solving skills.
Excellent verbal and written communication skills in English.
Ability to collaborate with cross-functional teams and translate business requirements into effective technical solutions.

Nice To Haves

ServiceNow Certified Application Developer (CAD).
Relevant ServiceNow Certified Implementation Specialist (CIS) certification.
Experience with UI development using React or related front-end technologies.
Experience working in Agile/Scrum development environments.
Familiarity with CI/CD pipelines, source control, application deployment, and integration testing.
Experience with automated testing, performance optimization, and secure application development.
Exposure to AI-enabled workflows, intelligent automation, or analytics capabilities within the ServiceNow ecosystem.

Responsibilities

Design, develop, configure, and maintain ServiceNow applications, modules, and platform components, focusing on CSM or FSO.
Build and enhance workflows, Flow Designer flows, playbooks, catalog items, forms, fields, client scripts, business rules, UI policies, and other platform capabilities.
Implement solutions aligned with business requirements, technical specifications, and the SmartApps product roadmap.
Follow development standards and best practices to support scalability, maintainability, security, and performance.
Design, develop, and maintain integrations between ServiceNow and internal or third-party systems using REST and SOAP APIs.
Use Integration Hub and related capabilities to automate processes and enable data exchange; troubleshoot integration issues and maintain data consistency, reliability, and security.
Develop custom functionality using JavaScript and ServiceNow scripting; customize user experiences with HTML and CSS where applicable.
Evaluate platform-native capabilities and reusable components before implementing custom solutions, and identify opportunities to improve applications, workflows, and processes.
Configure and manage data imports, exports, mappings, and transformations; maintain data quality, integrity, and consistency; support validation, migration, and troubleshooting.
Diagnose and resolve application defects, configuration issues, and production incidents.
Perform unit, integration, regression, and other quality assurance testing; develop and maintain Automated Test Framework tests where applicable.
Support deployments and post-release validation to ensure solution stability and reliability.
Create and maintain technical documentation for application design, configurations, integrations, customizations, and deployment procedures.
Collaborate with product owners, business analysts, architects, QA teams, and developers to deliver solutions that meet business expectations.
Participate in Agile ceremonies, technical reviews, and solution design discussions; provide technical guidance and contribute to continuous improvement.