ServiceNow Developer

MetaPhase Consulting

1d • Remote

About The Position

MetaPhase is seeking a ServiceNow Developer to design, develop, configure, integrate, maintain, and enhance ServiceNow applications supporting a large DHS enterprise technology environment. The position spans new development, application modernization, workflow automation, systems integration, troubleshooting, operations and maintenance, testing, and release activities. It calls for expertise with ServiceNow Core Services, CMDB, Knowledge Management, Service Catalog, Workflows, App Engine, ITSM, reporting, automation, security, and portal/workspace modernization. The role is remote in the U.S. and requires U.S. citizenship and the ability to obtain a U.S. DHS Public Trust suitability determination.

Requirements

• Bachelor's degree in a technical or related discipline.
• Current ServiceNow certification.
• At least 5 years of overall software development or programming experience.
• At least 3 years of relevant hands-on ServiceNow development and configuration experience.
• Experience developing applications, workflows, integrations, or automation using the ServiceNow platform.
• Experience troubleshooting and supporting enterprise ServiceNow applications.
• Understanding of Agile application-development practices.
• Ability to translate business and technical requirements into implemented platform functionality.
• Must be able to obtain a U.S. DHS Public Trust suitability determination.
• U.S. citizenship required.

Nice To Haves

• ServiceNow ITSM, App Engine, CMDB, Service Catalog, Knowledge Management, reporting, or workflow experience.
• ServiceNow portal or Agent Workspace experience.
• Enterprise API and system-integration experience.
• Experience with cloud and Microsoft enterprise environments.
• Federal government or DHS experience.
• Knowledge of federal security and accessibility requirements.
• Experience supporting enterprise applications through development, release, and operations and maintenance.

Responsibilities

• Design, develop, configure, test, deploy, and maintain ServiceNow applications and solutions.
• Develop and enhance ServiceNow ITSM, App Engine, CMDB, Knowledge Management, Service Catalog, reporting, and workflows.
• Modernize and optimize ServiceNow portals, agent workspaces, reports, and dashboards.
• Configure and develop workflows supporting IT, employee, customer, and application processes.
• Develop integrations between ServiceNow and enterprise applications, services, databases, and APIs.
• Troubleshoot application issues and implement defect fixes and enhancements.
• Support onboarding and offboarding of ServiceNow customers and application capabilities.
• Translate business requirements and user stories into technical ServiceNow solutions.
• Participate in Agile/Scrum delivery, including sprint planning, backlog management, demonstrations, testing, and retrospectives.
• Support unit, system, integration, regression, usability, accessibility, and user-acceptance testing.
• Participate in release, configuration-management, and production-support activities.
• Develop and maintain appropriate system and technical documentation.
• Ensure solutions align with DHS security, accessibility, architecture, and development standards.

Benefits

• Generous paid time off.
• Federal holidays.
• Parental leave.
• Comprehensive health coverage, including medical, dental, vision, life, and disability coverage.
• 401(k) with company match.
• FSA/HSA options.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time