Senior ServiceNow Developer

MasterApp Labs

23h•Remote

About The Position

The Senior ServiceNow Developer designs, develops, tests, deploys, and supports ServiceNow applications and enhancements across multiple environments. The role builds upgrade-safe, maintainable custom applications using App Engine Studio, scoped applications, and platform APIs, and develops role-aware user experiences with Configurable Workspace and UI Builder. It also implements and supports integrations and automation, applies platform governance and architectural standards, and helps maintain platform health and upgrade compatibility. The developer partners with product owners and stakeholders to translate requirements into technical solutions, collaborates with cross-functional teams in Agile delivery, and participates in sprint planning, backlog refinement, change review, and release governance. The role includes reviewing development work, mentoring mid-level and delegated developers, contributing to documentation and operational runbooks, supporting platform upgrades, and troubleshooting production issues with a focus on long-term corrective solutions. The position is remote, with a required monthly onsite meeting in Atlanta, Georgia. It is a contract role. Interviews may be conducted by webcam or in person.

Requirements

5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments.
3+ years building and supporting custom applications using App Engine Studio.
3+ years working within Agile or sprint-based delivery models.
3 years designing and building upgrade-safe applications using App Engine Studio, scoped applications, and platform APIs.
3 years developing role-aware user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
3 years implementing and supporting integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
3 years applying platform guardrails, naming conventions, access controls, and architectural best practices.
3 years participating in sprint planning, backlog refinement, and change review with cross-functional teams.
3 years providing guidance to developers, reviewing code, and promoting consistent development standards.
Strong server-side scripting experience, including Script Includes, Business Rules, and Scripted REST APIs.
Advanced proficiency with GlideRecord, query optimization, and transactional logic.
Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
Solid understanding of ACL design, role hierarchy, and access evaluation order.
Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
Experience with REST-based integrations and data exchange using JSON.
Strong documentation skills, including technical design notes and implementation guidance.

Nice To Haves

Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ITIL 4 Foundation or equivalent ITSM experience.

Responsibilities

Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
Partner with product owners and stakeholders to translate requirements into technical solutions.
Maintain and enhance existing applications, focusing on stability, performance, and upgrade compatibility.
Review and approve development work to ensure compliance with platform standards and security requirements.
Support platform upgrades and resolve development-related issues introduced by new releases.
Contribute to platform documentation, architectural decisions, and operational runbooks.
Assist with troubleshooting production issues and implementing long-term corrective solutions.
Participate in change review and release governance processes.
Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
Develop role-aware, task-focused user experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
Implement and support inbound and outbound integrations using Scripted REST APIs and IntegrationHub patterns where applicable.
Apply platform guardrails, naming conventions, access controls, and architectural best practices.
Participate in sprint planning, backlog refinement, and change review while collaborating with cross-functional teams.
Guide mid-level and delegated developers, review code, and promote consistent development standards.