Senior ServiceNow Developer
About The Position
As a Senior ServiceNow Developer at Kwik Trip, you will serve as a technical leader on the platform team, designing, configuring, extending, and delivering ServiceNow solutions that support the enterprise. You will join an established team of four developers supporting a production instance spanning ITSM, ITOM, CSM, HRSD, SecOps, FSM, CMDB, and CSDM. A central focus is the Reimagine project, which reimplements the ServiceNow platform toward a baseline state to reduce technical debt, improve maintainability, and align with out-of-the-box best practices. As part of this effort, the existing CSM capability will be upgraded to Retail Service Management (RSM) and Retail Operations (RO). The role also directs and collaborates with an offshore development team and mentors junior developers.
Requirements
- Six or more years of professional hands-on ServiceNow development experience, including experience in a senior or lead capacity.
- Demonstrated experience delivering ServiceNow products or major modules end to end.
- Hands-on experience with CMDB and the CSDM framework.
- Hands-on experience with the HRSD module.
- Experience with Service Portal, Employee Center, or Knowledge Management.
- Experience with ITSM, ITOM, and/or CSM modules.
- Experience leading or coordinating offshore or distributed development teams.
- Proven ability to mentor and develop junior engineers.
- Strong analytical skills and clear communication.
- Ability to prioritize and lead work in a fast-paced operational environment.
- Ability to work onsite and collaborate effectively with a multi-developer remote and offshore team.
Nice To Haves
- Degree in Computer Science, or equivalent hands-on experience.
- Experience reimplementing or remediating instances toward baseline and reducing customization.
- Experience implementing ServiceNow Retail Service Management (RSM) and/or Retail Operations (RO).
- ServiceNow certifications, such as CSA, CAD, or implementation specialist credentials aligned to ITSM, CSM, HRSD, or CMDB.
- Experience with Now Assist or other AI/ML-assisted ServiceNow capabilities.
- Experience with the Field Service Management (FSM) module.
- Experience with SecOps workflows and security operations use cases on the Now Platform.
- Familiarity with ITIL practices and how they map to ServiceNow processes.
- Experience with DevOps pipelines and Git-based source control practices for ServiceNow.
Responsibilities
- Design and develop ServiceNow solutions using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related platform capabilities.
- Deliver the Reimagine effort by reimplementing existing capabilities in a clean, baseline-aligned state and minimizing customizations where out-of-the-box functionality can be used.
- Upgrade existing CSM capability to Retail Service Management (RSM) and Retail Operations (RO), from requirements through production.
- Design, implement, and refine CMDB classes, identification and reconciliation rules, CMDB-related workflows, and CSDM-aligned service modeling to improve data quality and usability.
- Support ITOM capabilities, including Discovery, Service Mapping, and Event Management, and their integration with CMDB and CSDM.
- Provide technical direction to offshore and onsite development teams by reviewing designs and code, setting standards, coordinating work, and ensuring timely, high-quality delivery.
- Mentor and coach junior developers through code reviews, pairing, knowledge sharing, and guidance on ServiceNow best practices.
- Build and support ITSM, ITOM, CSM/RSM/RO, HRSD, CMDB, and related capabilities in partnership with product owners and operations teams.
- Troubleshoot complex defects, performance issues, and integration failures; implement durable fixes and preventive controls.
- Lead releases, testing, and deployment activities, and support validation in sub-production and production.
- Establish and maintain technical documentation, solution diagrams, and development standards for supported capabilities.
- Contribute to the technical roadmap for the ServiceNow platform, including development, governance, and operational-readiness standards.
- Partner with security, infrastructure, and application teams on integrations, access patterns, and platform hygiene.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Bonuses of 8–12% of each coworker’s gross annual wage depending on company profitability; the company gives 40% of pre-tax profits back to coworkers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
