Senior ServiceNow Developer
SAIC•Washington, DC
•Hybrid
About The Position
SAIC is seeking a Senior ServiceNow Developer to provide the design and delivery of technical solutions and custom application development within the ServiceNow environment. The role requires a strong understanding of software engineering and the ServiceNow IT Service Management (ITSM) platform, along with a solution-driven approach, excellent communication, and strong documentation skills. The position is based in Washington, D.C., and requires onsite work three days per week.
Requirements
- Bachelor’s degree and eight or more years of experience; master’s degree and six or more years of experience; or subsequent work experience.
- Ability to obtain and maintain a Public Trust, requiring U.S. citizenship and Green Card.
- At least six years of ServiceNow development experience, including at least six years in an enterprise-level environment.
- Experience supporting customization, administration, and configuration of ServiceNow.
- Experience with Enterprise Architecture (formerly APM).
- Experience with HTML, Angular, and JavaScript.
- Experience with Service Catalog and Service Portal in ServiceNow.
- Experience with CMDB and CSDM.
- Experience with WSD and Now Assist modules.
- Functional knowledge of ITSM processes.
- Experience creating and customizing core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
- Prior experience integrating ServiceNow with other applications and adapting existing methods and procedures to develop solutions to complex problems.
- Ability to plan resource requirements from high-level specifications.
- Strong communication skills and ability to explain complex concepts in plain language.
Responsibilities
- Develop, design, configure, and release application modules, workflows, and catalog requests.
- Design and deliver technical solutions on the ServiceNow platform for internal employees.
- Configure and customize the platform, including flow design, administration, reporting, data imports, integrations, custom scripting, and third-party software integrations.
- Create integrations and process automation using APIs and data integration processes between ServiceNow and other services.
- Create and maintain Service Catalog items and Knowledge Bases.
- Work with the IT Service Management team and client stakeholders across IT and the business.
- Understand ServiceNow business requirements and architect integrations using LDAP, single sign-on, MID Server, web services, email, and in-house applications and technologies.
- Participate in sizing the application for future growth and scalability.
- Perform technical configurations, application maintenance, and housekeeping activities.
- Design application security and own the data security function.
- Troubleshoot technical issues related to ServiceNow configuration and other technical issues.
- Identify opportunities to improve the platform.
- Help maintain configuration items (CIs) to ensure CMDB accuracy and completeness.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
