Senior ServiceNow Developer

Arizona State University • Tempe, AZ

2d • $78,000 - $125,257 • Hybrid

About The Position

Performs a variety of activities necessary to design, develop, configure, test, deploy, and enhance ServiceNow applications, workflows, integrations, catalog items, and automations. Translates business and technical requirements into secure, scalable, and maintainable ServiceNow solutions using platform development tools, scripting, APIs, and integration technologies. Supports Enterprise Technology initiatives through custom application development, workflow automation, complex enhancements, system integrations, platform modernization, and continuous improvement across ServiceNow modules and business processes.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Requirements

• Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
• ServiceNow Certified Application Developer certification.
• ServiceNow Certified System Administrator certification.
• ITIL Foundation certification.
• Thorough knowledge of ServiceNow application development, ServiceNow platform architecture fundamentals, JavaScript, client-side and server-side scripting, Flow Designer, Service Catalog development, integrations, and ServiceNow security practices.
• Experience with hands-on development in the ServiceNow platform using JavaScript, Business Rules, Script Includes, Glide framework, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, scheduled jobs, Automated Test Framework, App Studio, and scoped application development.
• Experience designing and developing complex Service Catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, and automated business processes, including migration of legacy workflows to Flow Designer.
• Experience designing, developing, and supporting ServiceNow integrations with enterprise systems, including identity management platforms, AWS, Salesforce, endpoint-management solutions, HR systems, and institutional data sources.
• Knowledge of enterprise integration technologies and concepts, including REST/SOAP APIs, JSON, XML, OAuth, authentication methods, IntegrationHub, MID Servers, Discovery, import sets, transform maps, Identification and Reconciliation Engine (IRE), data synchronization, CMDB reconciliation, and integration-driven workflows.
• Working knowledge of ServiceNow modules and platform capabilities, including ITSM, ITOM, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, HRSD, GRC, CSM, CSDM, Strategic Portfolio Management, platform analytics, and ServiceNow AI capabilities.
• Skill in diagnosing complex technical issues, troubleshooting application defects, resolving scripting and integration errors, performing root cause analysis, and implementing maintainable solutions.
• Knowledge of software development lifecycle practices, Agile/Scrum methods, testing, release management, upgrade-safe development, secure coding practices, and technical documentation.
• Ability to translate business and technical requirements into maintainable ServiceNow solutions while collaborating with stakeholders, communicating technical concepts clearly, and following established architecture and coding standards.
• Ability to work independently and collaboratively, manage multiple priorities, produce high-quality documentation, and communicate progress, dependencies, and technical risks.
• Familiarity with ServiceNow AI offerings, including Now Assist, AI Search, AI Control Tower, and agentic AI workflows.
• Experience in a large, complex higher education or enterprise environment.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Responsibilities

• Designs, configures, develops, tests, deploys, and maintains ServiceNow workflows, catalog items, Flow Designer automations, custom applications, forms, scripts, and platform enhancements.
• Develops and supports integrations with other enterprise applications and external systems using REST/SOAP APIs, IntegrationHub, OAuth and other authentication methods, import sets, transform maps, and approved integration patterns.
• Develops and maintains server-side and client-side ServiceNow functionality, including Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, Access Control Lists (ACLs), UI Actions, notifications, scheduled jobs, and other ServiceNow development capabilities.
• Designs, develops, and enhances Service Catalog solutions, including complex catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, and integrations while implementing reusable automation components and development best practices.
• Develops and enhances solutions across ServiceNow modules, including IT Service Management, IT Operations Management, Discovery, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, Human Resources Service Delivery, Governance, Risk, and Compliance, Strategic Portfolio Management, and other supported platform capabilities.
• Investigates, troubleshoots, and resolves complex application defects, scripting errors, integration failures, workflow issues, and performance problems. As part of major incident management and problem management processes, performs root cause analysis and implements sustainable technical solutions to prevent recurring issues.
• Participates in the complete software development lifecycle using Agile/Scrum methodologies, including sprint planning, backlog refinement, daily stand-ups, technical design, development, unit testing, integration testing, code reviews, deployment planning, release management, and post-implementation validation.
• Develops automated tests using ServiceNow Automated Test Framework (ATF), where appropriate.
• Works with the ServiceNow Senior Developer/Architect to apply platform standards, architecture decisions, secure coding practices, upgrade-safe development methods, and technical documentation expectations.
• Supports platform upgrades and application updates by analyzing skip reports and customization impacts, remediating affected scripts and integrations, performing regression testing, and resolving upgrade-related development issues.
• Supports data governance, reconciliation, normalization, and quality requirements in collaboration with administrators, data owners, and process owners.
• Develops and supports approved AI-related ServiceNow capabilities, including AI Search, Now Assist, agentic AI workflows, and other approved AI-enabled solutions, while following established security, governance, and platform standards.
• Creates, updates, and maintains technical designs, integration specifications, workflow documentation, test plans, support procedures, and knowledge-transfer materials.
• Manages multiple development assignments, user stories, enhancement requests, defects, and technical priorities simultaneously while maintaining code quality, meeting project deadlines, and communicating progress, dependencies, and technical risks.
• Participates in continuous training, technical research, and knowledge sharing across the ServiceNow team and Enterprise Technology.
• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance.
• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
• Collaborate across teams and actively participate in ET/ASU events and programs.

Benefits

• World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior