Senior ServiceNow Developer
About The Position
We are looking for a seasoned ServiceNow professional with deep platform-level knowledge and a proven track record of designing, implementing, and supporting enterprise-scale ServiceNow solutions. The successful candidate will be a proactive problem solver who can quickly understand business challenges, recommend innovative solutions, and validate ideas through rapid proof-of-concepts. The Admin / Developer for Service now will be responsible for configuring, administering and scripting the ServiceNow ITSM tool. This role will work with the IT Management leadership to develop technical solutions that satisfy the business needs of the IT and other departments seeking to use ServiceNow.
Requirements
- Advanced expertise across the ServiceNow platform and ITSM capabilities.
- Strong development experience, including integrations, workflow automation, platform customization, and best-practice solution design.
- A consultative and solution-focused approach to addressing business needs.
- The ability to independently evaluate new ServiceNow products and accelerate adoption through rapid experimentation and POCs.
- Bachelor's degree in Computer Science or equivalent experience in a work related field/discipline
- Three (3) years of directly related work experience
- Knowledge of Active Directory / LDAP
- Knowledge of disciplined software release build/deploy processes
- Knowledge of integrating with internal and external applications and systems
- Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
- Knowledge of Javascript, HTML, CSS and good web design practices
- Ability to effectively communicate with all levels of the organization
- Ability to demonstrate analytical and problem solving skills
- Ability to successfully design, develop, and support web-based applications and websites
- Ability to interface and develop with Java/J2EE backend technologies
- Ability to work on multiple overlapping projects
- Ability to work independently with minimal supervision
- Thorough understanding of ITIL/ITSM processes
Nice To Haves
- SPM, CSDM, FSM, SAM Pro, HAM Pro, HRSD, and SLO/Service Operations modules.
Responsibilities
- Configuration/Customization of the ServiceNow system, including creating workflows
- Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
- Uses scripting tools and Service Now functionality create script to automate rote tasks being done in ServiceNow
- Performs integrations and process automation using ServiceNow Orchestration
- Gathers specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation.
- Load, manipulate and maintain data between Service-now and other systems
- Work with IT managers to generate views and reports as needed
- Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
- Performs system and integration testing with sample and live data
- Monitor health, usage and overall compliance of the application
Benefits
- C-I-CARE standards
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What This Job Offers
Job Type
Full-time
Career Level
Senior
