Senior ServiceNow Developer

Arizona State University • Tempe, AZ

14h

About The Position

Performs a variety of activities necessary to design, develop, configure, test, deploy, and enhance ServiceNow applications, workflows, integrations, catalog items, and automations. Translates business and technical requirements into secure, scalable, and maintainable ServiceNow solutions using platform development tools, scripting, APIs, and integration technologies. Supports Enterprise Technology initiatives through custom application development, workflow automation, complex enhancements, system integrations, platform modernization, and continuous improvement across ServiceNow modules and business processes.

The position also contributes to a relational, visionary, and empowering team culture, emphasizing authenticity, compassion, belonging, and engagement. The role works with the ServiceNow Senior Developer/Architect to apply platform standards, architecture decisions, secure coding practices, upgrade-safe development methods, and technical documentation expectations. It collaborates across teams and participates in Enterprise Technology and ASU events and programs.

Work is performed in an environmentally controlled office or remote-work setting. The role requires extended periods of computer use, concentration, analysis, and communication with customers and technical teams. Occasional schedule flexibility may be required to support releases, upgrades, maintenance windows, or high-priority production issues. The position is based at the Tempe campus; the posting describes hybrid work as an opportunity that may be explored with a supervisor, with staff in person three days per week. Driving is not required.

Requirements

• Bachelor's degree and five years of experience appropriate to the area of assignment/field, or an equivalent combination of experience and/or training that provides comparable knowledge, skills, and abilities.
• Thorough knowledge of ServiceNow application development, platform architecture fundamentals, JavaScript, client-side and server-side scripting, Flow Designer, Service Catalog development, integrations, and ServiceNow security practices.
• Hands-on ServiceNow development experience using JavaScript, Business Rules, Script Includes, the Glide framework, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, scheduled jobs, ATF, App Studio, and scoped application development.
• Experience designing and developing complex Service Catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, and automated business processes, including migrating legacy workflows to Flow Designer.
• Experience designing, developing, and supporting ServiceNow integrations with enterprise systems, including identity management platforms, AWS, Salesforce, endpoint-management solutions, HR systems, and institutional data sources.
• Knowledge of enterprise integration technologies and concepts, including REST/SOAP APIs, JSON, XML, OAuth, authentication methods, IntegrationHub, MID Servers, Discovery, import sets, transform maps, IRE, data synchronization, CMDB reconciliation, and integration-driven workflows.
• Working knowledge of ServiceNow modules and platform capabilities, including ITSM, ITOM, CMDB, IT Asset Management, Vendor Risk Management, Security Incident Management, HRSD, GRC, CSM, CSDM, Strategic Portfolio Management, platform analytics, and ServiceNow AI capabilities.
• Skill in diagnosing complex technical issues, troubleshooting application defects, resolving scripting and integration errors, performing root cause analysis, and implementing maintainable solutions.
• Knowledge of software development lifecycle practices, Agile/Scrum methods, testing, release management, upgrade-safe development, secure coding practices, and technical documentation.
• Ability to translate business and technical requirements into maintainable ServiceNow solutions, collaborate with stakeholders, communicate technical concepts clearly, and follow architecture and coding standards.
• Ability to work independently and collaboratively, manage multiple priorities, produce high-quality documentation, and communicate progress, dependencies, and technical risks.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Applicants must be eligible to work in the United States.

Nice To Haves

• ServiceNow Certified Application Developer certification.
• ServiceNow Certified System Administrator certification.
• ITIL Foundation certification.
• Familiarity with ServiceNow AI offerings, including Now Assist, AI Search, AI Control Tower, and agentic AI workflows.
• Experience in a large, complex higher education or enterprise environment.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.

Responsibilities

• Design, configure, develop, test, deploy, and maintain ServiceNow workflows, catalog items, Flow Designer automations, custom applications, forms, scripts, and platform enhancements.
• Develop and support integrations with enterprise applications and external systems using REST/SOAP APIs, IntegrationHub, OAuth and other authentication methods, import sets, transform maps, and approved integration patterns.
• Develop and maintain server-side and client-side ServiceNow functionality, including Business Rules, Script Includes, Client Scripts, UI Policies, Data Policies, ACLs, UI Actions, notifications, and scheduled jobs.
• Design, develop, and enhance Service Catalog solutions, including catalog items, record producers, dynamic variables, approval processes, fulfillment workflows, integrations, and reusable automation components.
• Develop and enhance solutions across supported ServiceNow modules and platform capabilities.
• Investigate, troubleshoot, and resolve application defects, scripting errors, integration failures, workflow issues, and performance problems; perform root cause analysis and implement sustainable fixes.
• Participate in the software development lifecycle using Agile/Scrum, including planning, backlog refinement, stand-ups, design, development, testing, code reviews, deployment planning, release management, and post-implementation validation.
• Develop automated tests using ServiceNow Automated Test Framework (ATF), where appropriate.
• Support platform upgrades and application updates by analyzing skip reports and customization impacts, remediating scripts and integrations, performing regression testing, and resolving upgrade-related development issues.
• Support data governance, reconciliation, normalization, and quality requirements with administrators, data owners, and process owners.
• Develop and support approved AI-related ServiceNow capabilities, including AI Search, Now Assist, agentic AI workflows, and other approved AI-enabled solutions, following security, governance, and platform standards.
• Create and maintain technical designs, integration specifications, workflow documentation, test plans, support procedures, and knowledge-transfer materials.
• Manage multiple development assignments, user stories, enhancement requests, defects, and technical priorities while maintaining code quality, meeting deadlines, and communicating progress, dependencies, and technical risks.
• Participate in continuous training, technical research, and knowledge sharing across the ServiceNow team and Enterprise Technology.
• Leverage AI in routine tasks and contribute ideas for improving unit efficiency and performance.
• Foster a positive culture, uphold organizational values, champion engagement, collaborate across teams, and participate in ET/ASU events and programs.

Benefits

• Professional development, including opportunities to pursue additional certificates and degrees through ASU programs with major tuition breaks.
• Flexible work environment; hybrid work may be explored with a supervisor, with staff in person three days per week.
• ASU comprehensive benefits package (details are provided through the ASU Compensation Estimator).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior