ServiceNow Senior Developer

Leidos•Shiloh, IL

2d•$107,900 - $195,050•Onsite

About The Position

The ServiceNow Senior Developer supports the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract supports operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, as well as DISA’s operational transformation and mission partners. The employee must work on site daily at Fort Meade, Scott AFB, or Hill AFB. A Secret clearance is required upon starting, and Security+ certification must be obtained within 14 days after the start date. The role configures, develops, supports, and maintains the ServiceNow implementation. The developer works with internal and external stakeholders to understand, propose, and deliver digital transformation solutions, with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and ITIL processes including Request, Incident, Problem, Change, and Knowledge. The role also designs and builds ServiceNow applications and integrations with other applications and platforms, supports data migration and CMDB integration, and works in an Agile Scrum environment. The developer collaborates with cross-functional teams, supports business process re-engineering, follows configuration management and documentation standards, and mentors junior developers.

Requirements

U.S. citizenship.
An active security certification meeting DoD 8570 IAT Level II or higher, such as Security+; the posting also states Security+ must be obtained within 14 days after the start date.
An active DoD Secret clearance, required upon employment start.
Ability to commute for full-time on-site support at Scott AFB, IL; Fort Meade, MD; or Ogden, UT. The posting also identifies Hill AFB as an on-site work location.
Bachelor’s degree with 8–12 years of relevant experience, or a master’s degree with 6–10 years of prior relevant experience; additional work experience may substitute for a degree.
At least 6 years of experience designing, developing, and supporting technology infrastructure.
At least 4 years of ServiceNow development experience.
Experience with ServiceNow upgrades.
Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multitask and self-assign work in a fast-paced environment.
Strong communication skills to enable proactive and effective collaboration with a virtual team.
Willingness and potential to learn and adapt to rapid changes in technology.
Willingness to assist and train junior developers.

Nice To Haves

ServiceNow Certified Application Developer.
Experience or familiarity with Agile development and testing methodology.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Experience with JIRA, Git, and Confluence.
Understanding of ITIL Foundation or ITIL certification.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline.
Experience working with large software systems, including hardware integration and test.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience moving from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve flow on support teams.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
Create and maintain forms, reports, views, workflows, groups, and roles.
Create, maintain, and enhance dashboards and reporting, including scheduled reports.
Create and configure integrations between ServiceNow and tools such as Elastic, Netcool, and Kafka.
Coordinate and support application and platform upgrades.
Assist with designing, creating, and cataloging business process flows.
Collaborate with the ServiceNow development team to propose solutions aligned with business needs and strategies.
Design and configure ServiceNow functions to meet operational needs.
Support business process re-engineering to move ticketing and order management capabilities into ServiceNow.
Identify trends and patterns in unstructured and semi-structured customer data to improve customer experience and network performance.
Interact with customers on Systems Engineering technical considerations, problems, issues, and conflicts.
Develop, configure, customize, troubleshoot, and support the ServiceNow platform; orchestrate and automate tasks.
Design and build ServiceNow applications and integrations with other applications and platforms, applying appropriate architecture, languages, best practices, and methodologies in an Agile Scrum environment.
Collaborate with engineers, developers, analysts, and other team members to keep ongoing projects on track and support new development and enhancements.
Follow, maintain, and apply documentation best practices, policies, procedures, and processes throughout ServiceNow development.
Gather cross-functional input to support ongoing ServiceNow configuration, implementation, and support needs.
Review and incorporate UI/UX requirements from internal and external teams into ServiceNow development.
Use programming methodologies and languages while adhering to coding standards and contributing to technical code documentation.
Support data migration as needed.
Design and implement solutions in accordance with established configuration management policies and standards.
Integrate data from multiple sources into a unified CMDB while maintaining data quality and integrity.
Guide, coach, and train junior developers throughout projects.