ServiceNow Senior Developer

Leidos•Odenton, MD

2d•Onsite

About The Position

Leidos is hiring a Senior ServiceNow Developer to support the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract supports operations, sustainment, maintenance, repair, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), as well as DISA’s operational transformation, innovation, and mission partners. The employee must provide full-time onsite support at Fort Meade, Scott AFB, or Hill AFB. A Secret clearance is required upon employment, and Security+ must be obtained within 14 days after the start date. The developer configures, develops, supports, and maintains the ServiceNow implementation, working with internal and external stakeholders to deliver digital transformation solutions. The work emphasizes request fulfillment, automated Service Catalog workflows, ITIL processes, dashboards, reporting, integrations, and data quality. The role operates in an Agile Scrum environment, collaborates across technical and business teams, follows documentation and configuration management practices, supports data migration and upgrades, and mentors junior developers.

Requirements

U.S. citizenship.
An active DoD Secret clearance.
An active security certification meeting DoD 8570 IAT Level II or higher, such as Security+; the posting also states Security+ must be obtained within 14 days following the start date.
Ability to commute to Scott AFB, IL; Fort Meade, MD; or Ogden, UT for full-time onsite support.
Bachelor’s degree and 8–12 years of relevant experience, or a master’s degree and 6–10 years of relevant experience; additional work experience may substitute for a degree.
At least 6 years of experience designing, developing, and supporting dashboarding capabilities.
At least 4 years of ServiceNow or Kibana development experience.
Experience with ServiceNow upgrades.
Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multitask and self-assign work in a fast-paced environment.
Strong communication skills to collaborate proactively and effectively with a virtual team.
Willingness and ability to learn and adapt to rapid technology changes.
Willingness to assist and train junior developers.

Nice To Haves

ServiceNow Certified Application Developer certification.
Experience or familiarity with Agile development and testing methodology.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Experience with JIRA, Git, and Confluence.
Understanding of ITIL Foundation or ITIL certification.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline.
Experience working with large software systems, including hardware integration and testing.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as the agile development methodology.
Experience migrating from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve support-team flow.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Support the standup, configuration, and implementation of ServiceNow and Kibana dashboards.
Create and maintain forms, reports, views, workflows, groups, and roles.
Create, maintain, and enhance dashboards and reporting, including scheduled reports.
Create and configure integrations between ServiceNow and tools such as Elastic, Netcool, and Kafka.
Coordinate and support application and platform upgrades.
Support the design, creation, and business process flows associated with dashboarding capabilities.
Work with the ServiceNow development team to propose solutions aligned with business needs and strategies.
Design and configure ServiceNow and Kibana dashboards and reports.
Support business process re-engineering by translating user stories into capabilities for end users.
Identify trends and patterns in unstructured and semi-structured customer data to improve customer experience and network performance.
Interact with customers to address Systems Engineering technical considerations, problems, issues, and conflicts.
Develop, configure, and customize ServiceNow and Kibana to meet business requirements; troubleshoot and resolve problems; and orchestrate and automate tasks.
Design and build ServiceNow and Kibana dashboards and integrations with applications and platforms, applying appropriate architecture, languages, best practices, and methodologies in an Agile Scrum environment.
Foster cross-functional collaboration to keep development and enhancement work aligned with objectives, schedules, and delivery plans.
Follow and maintain documentation best practices, policies, procedures, and processes throughout development.
Collaborate with cross-functional teams to gather input for ongoing ServiceNow and Kibana configuration, implementation, and support needs.
Review and incorporate UI/UX requirements from internal and external teams into ServiceNow and Kibana development.
Use appropriate programming methodologies and languages, follow coding standards and procedures, and contribute to technical code documentation.
Support data migration as needed.
Design and implement solutions in accordance with configuration management policies and standards.
Integrate data from multiple sources into a unified CMDB while maintaining data quality and integrity.
Guide and coach junior developers throughout projects.