ServiceNow Senior Developer

Leidos•Odenton, MD

5d•Onsite

About The Position

The Digital Sector is hiring a ServiceNow Senior Developer to support the Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract supports operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, as well as DISA mission transformation and support to its mission partners. The Senior Developer configures, develops, supports, and maintains the ServiceNow implementation. The role works with internal and external stakeholders to deliver digital transformation solutions, emphasizing request fulfillment, automated Service Catalog workflows, and ITIL processes. The position also designs and builds ServiceNow applications and integrations, supports platform and application upgrades, contributes to data migration and CMDB integration, and collaborates with and mentors development team members in an Agile Scrum environment. The employee must provide full-time, on-site support and be able to commute to Fort Meade, Scott AFB, or Ogden/Hill AFB. A Secret clearance is required, and Security+ certification must be obtained within 14 days after the start date. The posting specifies an active DoD Secret clearance and an active security certification meeting DoD 8570 IAT Level II or higher.

Requirements

U.S. citizenship.
An active DoD Secret clearance.
An active security certification that meets DoD 8570 IAT Level II or higher, such as Security+; Security+ must be obtained within 14 days following the start date.
Ability to commute to Scott AFB, IL; Fort Meade, MD; or Ogden, UT for full-time, on-site support.
Bachelor’s degree with 8–12 years of relevant experience, or a master’s degree with 6–10 years of relevant experience; additional work experience may substitute for a degree.
At least 6 years of experience designing, developing, and supporting technology infrastructure.
At least 4 years of ServiceNow development experience.
Experience with ServiceNow upgrades.
Excellent customer service skills and ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multitask and self-assign work in a fast-paced environment.
Strong communication skills for proactive and effective collaboration with a virtual team.
Willingness and ability to learn and adapt to rapid technology changes.
Willingness to assist and train junior developers.

Nice To Haves

ServiceNow Certified Application Developer certification.
Experience or familiarity with Agile development and testing methodologies.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Experience with JIRA, Git, and Confluence.
Understanding of ITIL Foundation or ITIL certification.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or a related discipline.
Experience working with large software systems, including hardware integration and testing.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as an Agile development methodology.
Experience moving from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve support-team workflow.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, and TSOM modules.
Create and maintain forms, reports, views, workflows, groups, and roles.
Create, maintain, and enhance dashboards and reporting, including scheduled reports.
Create and configure integrations between ServiceNow and tools such as Elastic, Netcool, and Kafka.
Coordinate and support application and platform upgrades.
Assist with designing, creating, and cataloging business process flows.
Work with the ServiceNow development team to propose solutions based on business needs and strategies.
Design and configure ServiceNow functions to meet operational needs.
Support business process re-engineering to move ticketing and order management capabilities into ServiceNow.
Analyze customer data to identify trends and patterns that can improve customer experience and network performance.
Work with the customer to address systems engineering technical considerations and related problems, issues, or conflicts.
Develop, configure, and customize the ServiceNow platform to meet business requirements; troubleshoot and resolve problems; and orchestrate and automate tasks.
Design and build ServiceNow applications and integrations with other applications and platforms.
Support project progress and collaborate with engineers, developers, analysts, and other team members on new development and enhancements.
Follow and maintain documentation policies, procedures, and processes throughout ServiceNow development.
Collaborate with cross-functional teams to gather input for ServiceNow configuration, implementation, and support.
Review and incorporate applicable UI/UX requirements into ServiceNow development.
Use programming methodologies and languages while following coding standards and contributing to technical code documentation.
Support data migration as needed.
Design and implement solutions in accordance with Configuration Management policies and standards.
Integrate data from multiple sources into a unified CMDB while maintaining data quality and integrity.
Guide and coach junior developers throughout projects.