Senior ServiceNow Developer
About The Position
The Senior ServiceNow Developer serves as a senior technical contributor responsible for designing, developing, and supporting enterprise ServiceNow applications and platform capabilities. The role partners with product owners, service managers, and technical teams to deliver scalable, secure, and maintainable solutions aligned with institutional priorities. It requires deep platform expertise, sound architectural judgment, developer mentorship, and adherence to platform standards, governance, and best practices. The position focuses on custom application development, workspace and UI configuration, integrations and automation, platform governance, Agile delivery, and technical leadership. The role is a 12-month contract with a possible extension. The posting states that local candidates are strongly preferred and that 100% remote candidates are acceptable; the listed location is 845 Marietta St NW, Atlanta, GA 30332.
Requirements
- At least 5 years of hands-on ServiceNow development experience in enterprise or large-scale environments.
- At least 3 years building and supporting custom applications using App Engine Studio.
- At least 3 years working within Agile or sprint-based delivery models.
- Strong server-side scripting experience, including Script Includes, Business Rules, and Scripted REST APIs.
- Advanced proficiency with Glide Record, query optimization, and transactional logic.
- Experience with Flow Designer, including reusable actions, subflows, and orchestration patterns.
- Solid understanding of ACL design, role hierarchy, and access evaluation order.
- Experience designing and supporting Configurable Workspace and UI Builder-based experiences.
- Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
- Experience with REST-based integrations and JSON data exchange.
- Strong documentation skills, including technical design notes and implementation guidance.
Nice To Haves
- Bachelor's degree or higher in Information Technology, Computer Science, or a related field.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ITIL 4 Foundation certification or equivalent ITSM experience.
- Local candidates are strongly preferred.
Responsibilities
- Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
- Partner with product owners and stakeholders to translate requirements into technical solutions.
- Maintain and enhance existing applications, emphasizing stability, performance, and upgrade compatibility.
- Review and approve development work to ensure compliance with platform standards and security requirements.
- Support platform upgrades and resolve development-related issues introduced by new releases.
- Contribute to platform documentation, architectural decisions, and operational runbooks.
- Assist with troubleshooting production issues and implementing long-term corrective solutions.
- Participate in change review and release governance processes.
- Participate in sprint planning, backlog refinement, and change review processes while collaborating with cross-functional teams.
- Provide guidance to mid-level and delegated developers, review code, and promote consistent development standards.
- Design and build upgrade-safe, maintainable applications using App Engine Studio, scoped applications, and platform APIs.
- Develop role-aware, task-focused experiences using Configurable Workspace, UI Policies, Client Scripts, and UI Builder.
- Implement and support inbound and outbound integrations using Scripted REST APIs and Integration Hub patterns where applicable.
- Apply platform guardrails, naming conventions, access controls, and architectural best practices.
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What This Job Offers
Career Level
Senior
Education Level
No Education Listed
