ServiceNow Developer

ICF • Reston, VA

8d • Remote

About The Position

ICF’s Digital Modernization Division is seeking a ServiceNow Developer to support a federal project. The role is part of the Application Development Sustainment Services (ADSS) team, which supports Treasury Enterprise Application platform systems and provides operations and maintenance (O&M) as well as development and modernization support. The position is described as a Senior ServiceNow Developer role focused on configuring, customizing, and implementing ServiceNow applications to meet client business requirements. It may be remote for candidates outside a 50-mile radius of Washington, DC.

The developer works with solutions architects, business analysts, project managers, implementation specialists, and other stakeholders to understand requirements, design and implement solutions, coordinate project work, and communicate status, risks, issues, and successes. The role also supports data migration, integrations, documentation, testing, user training, change management, issue resolution, and security and compliance. The developer is expected to stay current with ServiceNow features and best practices and continue certification and training.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; one additional year of demonstrated experience may substitute for one year of education.
• U.S. citizenship, required by the federal client.
• Ability to obtain a Public Trust clearance.
• Participation in at least one ServiceNow implementation.
• ServiceNow experience including scripting, platform configuration, design, and deployment.
• At least 3 years of ServiceNow platform experience, including customization of core applications such as Incident, Problem, Change, and Service Catalog.
• At least 3 years of custom application development on the ServiceNow platform, including Custom UI Pages and content in the CMS.
• At least 3 years of full SDLC experience independent of the ServiceNow platform, using mature industry languages, with emphasis on JavaScript and technologies such as HTML5, Jelly, jQuery, and AngularJS.
• At least 3 years of experience implementing systems using Agile/Scrum methodology.
• Authorization to work in the United States.

Nice To Haves

• Experience with ServiceNow configuration, client- and server-side scripting, integrations such as REST and SOAP, data models and tables, forms, record producers, Glide security and access, workflows, applications, events, email, homepages and reports, external data, Machine Learning, Orchestration, the NOW Platform, or custom applications.
• ITOM/CMDB implementation, Orchestration, and Discovery experience.
• Experience with multiple ServiceNow products, including IT Service Management, Event Management, and Project Portfolio Management.
• ITIL Foundations Certification, version 4 or higher.
• ITSM and/or ITBM implementation experience.
• ServiceNow Developer certifications.
• ServiceNow Certified Systems Administrator (CSA) certification.
• Certified Implementation Specialist certification in an out-of-the-box ServiceNow module such as ITSM, ITBM, or ITOM.
• ServiceNow Certified Application Developer certification.
• ServiceNow Service Portal micro-certifications.
• More than 480 hours of hands-on experience configuring or building each of 1–3 ServiceNow applications.
• In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
• Familiarity with ITIL processes and IT Service Management (ITSM) principles.

Responsibilities

• Work with solutions architects and business analysts to understand business outcomes and functional requirements and align them with ServiceNow solution designs.
• Collaborate with cross-functional teams to implement ServiceNow solutions that meet designed requirements and industry best practices.
• Facilitate migration of data from legacy systems to ServiceNow, ensuring accuracy and consistency and using appropriate ServiceNow data structures.
• Assist architects and senior developers with integrating ServiceNow with other systems and applications.
• Document configurations, customizations, data schemas, and technical decisions.
• Test ServiceNow configurations for functionality, data integrity, and user experience; address issues and make necessary adjustments.
• Support end-user training and adoption of implemented solutions.
• Assist with change management by supporting senior developers, architects, and users during transitions, answering inquiries, and resolving issues.
• Troubleshoot and resolve technical issues related to ServiceNow implementations, working with support teams on incidents and problems.
• Follow security best practices and ensure solutions meet applicable compliance requirements.
• Stay current on ServiceNow features, enhancements, and best practices; continue certification and training.
• Coordinate with project managers, implementation specialists, and stakeholders, communicating project status, risks, issues, and successes.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior