ServiceNow Developer
About The Position
ICF’s Digital Modernization Division is seeking a ServiceNow Developer to support a federal project. The role is part of the Application Development Sustainment Services (ADSS) team, which supports Treasury Enterprise Application platform systems through Operations and Maintenance activities and Development and Modernization efforts. The developer configures, customizes, and implements ServiceNow applications to meet client business requirements. The position works with architects, business analysts, developers, project managers, support teams, and stakeholders to design and deliver solutions, migrate data, support integrations, document technical decisions, test functionality, train users, and resolve issues. The position also requires attention to security and compliance, continued learning on the ServiceNow platform, and effective communication throughout project delivery. The position is remote for candidates outside a 50-mile radius of Washington, DC. Candidates must be authorized to work in the United States; U.S. citizenship is required for the federal client. Applicants must be able to obtain a Public Trust clearance. The position is not eligible for new H-1B visa sponsorship.
Requirements
- Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; one year of demonstrated experience may substitute for one year of education.
- U.S. citizenship, as required by the federal client.
- Ability to obtain a Public Trust clearance.
- Participation in at least one ServiceNow implementation.
- ServiceNow experience involving scripting, platform configuration, design, and deployment.
- At least 3 years of experience with the ServiceNow platform, including customization of core applications such as Incident, Problem, Change, and Service Catalog.
- At least 3 years of experience developing custom applications on ServiceNow, including Custom UI Pages and CMS content.
- At least 3 years of full SDLC experience independent of the ServiceNow platform, using mature industry languages, with particular emphasis on JavaScript and technologies such as HTML5, Jelly, jQuery, and AngularJS.
- At least 3 years of experience implementing systems using Agile/Scrum methodology.
- Authorization to work in the United States.
Nice To Haves
- Experience with ServiceNow configuration and client/server scripting, integrations (REST, SOAP, etc.), data models and tables, forms, record producers, security/access (Glide), workflows, applications, events, email, homepages/reports, external data, Machine Learning, Orchestration, the NOW Platform, or custom applications.
- ITOM/CMDB implementation, Orchestration, or Discovery experience.
- Experience with multiple ServiceNow products, such as IT Service Management, Event Management, and Project Portfolio Management.
- ITIL Foundations Certification (v4 or higher).
- ITSM and/or ITBM implementation experience.
- ServiceNow Developer certifications.
- ServiceNow Certified Systems Administrator (CSA) certification.
- Certified Implementation Specialist certification in an out-of-the-box ServiceNow module such as ITSM, ITBM, or ITOM.
- ServiceNow Certified Application Developer certification.
- ServiceNow Service Portal micro-certifications.
- More than 480 hours of hands-on experience configuring or building each of 1–3 ServiceNow applications.
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
- Familiarity with ITIL processes and IT Service Management (ITSM) principles.
Responsibilities
- Work with Solutions Architects and Business Analysts to understand business outcomes and functional requirements and align them with ServiceNow solution designs.
- Collaborate with cross-functional teams to implement ServiceNow solutions that meet designed requirements and industry best practices.
- Facilitate migration of data from legacy systems to ServiceNow, ensuring accuracy and consistency and using appropriate out-of-the-box data structures where possible.
- Assist architects and senior developers with integrating ServiceNow with other systems and applications.
- Document configurations, customizations, data schemas, and technical decisions.
- Test ServiceNow configurations for functionality, data integrity, and user experience; resolve issues and make adjustments as needed.
- Support end-user training and adoption of implemented solutions.
- Assist with change management, respond to user inquiries, and resolve transition issues.
- Troubleshoot and resolve technical issues related to ServiceNow implementations, collaborating with support teams on incidents and problems.
- Follow security best practices and ensure solutions meet relevant compliance requirements.
- Stay current on ServiceNow features, enhancements, and best practices; continue certification and training to meet practice standards and development goals.
- Coordinate and communicate with project managers, implementation specialists, and stakeholders, including sharing risks, issues, successes, and project status.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
