ServiceNow Developer

Edgewater Federal Solutions, Inc.•Livermore, CA

11h•$124,350 - $134,350•Hybrid

About The Position

Edgewater Federal Solutions is seeking a ServiceNow Developer to support a major national laboratory. The role provides development, customization, and support for the enterprise ServiceNow platform to improve operational efficiency and meet business needs. The developer will build and configure ServiceNow applications and modules, work with stakeholders to translate requirements into technical solutions, and maintain existing workflows, integrations, and automation scripts. The position also troubleshoots platform issues, supports upgrades and testing, and provides documentation and knowledge transfer. Deliverables include customized applications and modules, updated workflows and integrations, issue resolution reports, and documentation of changes and configurations. The position follows a hybrid schedule, with onsite work for two weeks per month. The successful candidate must be a U.S. citizen and able to obtain and maintain a DOE Security Clearance.

Requirements

Bachelor's degree in a relevant discipline.
At least 5 years of directly related experience demonstrating the knowledge, skills, and ability to perform the job duties.
At least 3 years of hands-on ServiceNow development experience.
ServiceNow Certified System Administrator (CSA) certification.
Must be a U.S. citizen.
Must be able to obtain and maintain a DOE Security Clearance.
Knowledge of ServiceNow platform capabilities, including ITSM, ITOM, and CWM.
Basic knowledge of JavaScript, Glide API, Jelly scripting, and AngularJS.
Familiarity with ServiceNow update sets, workflows, business rules, client scripts, UI policies, UI actions, and service catalog.
Understanding of database concepts and experience with SQL.
Experience with ServiceNow Security and Access Control Rules.
Knowledge of ITIL processes and best practices.
Experience with ServiceNow reporting and dashboards.
Strong analytical and problem-solving skills.
Excellent communication skills for stakeholder interaction and requirements gathering.
Detail-oriented, with a focus on quality and best practices.

Nice To Haves

Additional ServiceNow certifications, such as Certified Application Developer or Implementation Specialist.

Responsibilities

Design, develop, and implement ServiceNow applications and modules.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Maintain workflows, integrations, and automation scripts.
Troubleshoot and resolve platform issues to support high availability and performance.
Support platform upgrades and testing activities.
Provide documentation and knowledge transfer, including comprehensive records of changes and configurations.
Produce customized applications and modules, updated workflows and integrations, and issue resolution reports.
Manage multiple priorities and meet deadlines.
Stay up to date with ServiceNow releases and features.
Work independently and collaboratively with a team.