ServiceNow Developer

Cinemark•Plano, TX

About The Position

The ServiceNow Developer is part of the Application Integration team, which manages technology supporting the theater environment. The role assists with implementing new modules and integrations within the ServiceNow Platform and customizes module functions using UI Actions, business rules, UI Policies, client scripts, and REST/SOAP integrations. The developer codes and configures platform features, with an increasing emphasis on AI and automation to improve efficiency and innovation. The role supports critical theater operations within a collaborative, innovation-driven team. The position participates in the full ServiceNow implementation lifecycle, from requirements gathering and solution design through configuration, testing, and deployment. It works with business stakeholders, technology teams, and ServiceNow professionals to deliver solutions aligned with organizational needs. The developer also provides platform support and maintenance, helps with upgrades and releases, documents solutions, and provides end-user and junior-team-member training as needed. Availability to assist in emergencies and travel as needed are required. The role develops intelligent workflows and AI-powered agents using ServiceNow capabilities, including Predictive Intelligence, Virtual Agent, GenAI, and AI Agent Studio. It identifies opportunities for AI-driven process improvements and translates business needs into scalable automation solutions. The job description lists competitive compensation, professional development, and benefits that may vary by career category.

Requirements

Experience in ServiceNow Developer, Consultant, or Administrator roles.
Knowledge of ITSM processes, including Incident, Problem, Change, and Knowledge Management.
Familiarity with multiple ServiceNow modules.
Expertise in ServiceNow scripting, including Business Rules, Script Includes, and UI Actions.
Experience developing ServiceNow integrations using REST, SOAP, and web services.
Understanding of ITIL best practices.
Experience with Agile methodologies.
College or university degree in Management Information Systems or a similar discipline.
3+ years of experience in software implementation projects.
Experience in software development and proficiency in various development environments, data structures, and systems.
Strong problem-solving and troubleshooting skills.
Excellent communication and interpersonal skills.
Must be eligible to work in the US or Canada; sponsorship is not provided.
Experience developing and deploying ServiceNow AI/ML solutions, including Predictive Intelligence, Virtual Agent, GenAI, or AI Search.
Proficiency in ServiceNow scripting, including JavaScript and GlideScript, and automation tools.
Familiarity with AI agent development, including skill configuration, orchestration, and workflow automation.
Understanding of data modeling, machine learning concepts, and natural language processing as applied to ServiceNow.
Experience integrating external AI/ML models, APIs, and automation platforms with ServiceNow.
Familiarity with automated testing, quality assurance, and performance optimization for AI-driven workflows.

Nice To Haves

ServiceNow certifications in AI/ML, Implementation Specialist, or Technical Consultant.
Knowledge of ServiceNow Agentic AI, GenAI, and Now Assist features for advanced automation and decision intelligence.

Responsibilities

Participate in the full ServiceNow implementation lifecycle, including requirements gathering, solution design, configuration, testing, and deployment.
Work with business stakeholders, technology teams, and ServiceNow professionals to deliver solutions aligned with organizational goals.
Develop integrations between ServiceNow and enterprise systems using REST, SOAP, and other relevant technologies.
Implement workflows, business rules, and automation to streamline processes and improve user experience.
Design intelligent workflows using Predictive Intelligence, Virtual Agent, and GenAI features.
Develop and integrate AI-powered digital agents for automated ticket triage, incident resolution, and knowledge management.
Use ServiceNow AI Agent Studio to build, test, and deploy agentic AI solutions.
Identify AI-driven process improvement opportunities with stakeholders and translate requirements into scalable automation solutions.
Provide post-implementation support, troubleshooting, and ServiceNow platform maintenance.
Create and maintain documentation for processes, configurations, and solutions, following best practices and ITIL frameworks.
Assist with upgrades, patches, and new releases to maintain platform stability and improve functionality.
Provide training and support to end users and junior team members as needed.
Be available to assist in emergencies.
Travel as needed.
Perform other duties as assigned by Management or Department Head.