ServiceNow Developer

Edgewater Federal Solutions•Livermore, CA

2d•Hybrid

About The Position

Edgewater Federal Solutions is seeking a ServiceNow Developer to support a major national laboratory. The successful candidate will provide development, customization, and support services for the enterprise ServiceNow platform to enhance operational efficiency and align with business needs. The role includes developing and configuring ServiceNow applications and modules, collaborating with stakeholders to translate requirements into technical solutions, and maintaining existing workflows, integrations, and automation scripts. The developer will troubleshoot and resolve platform issues to ensure high availability and performance, support upgrades and testing activities, and provide thorough documentation and knowledge transfer. Deliverables include customized applications and modules, updated workflows and integrations, issue resolution reports, and comprehensive documentation of changes and configurations. The position follows a hybrid schedule, with onsite work for two weeks per month. The candidate must be able to obtain and maintain a DOE Security Clearance and must be a U.S. citizen. Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, Maryland. Founded in 2002, the company supports customer missions through employee empowerment, exceptional services, and timely delivery. It is ISO certified and appraised at CMMI Level 3 Maturity for Development and Services.

Requirements

Bachelor's degree in a relevant discipline.
At least 5 years of directly related experience demonstrating the knowledge, skills, and ability to perform the job duties.
At least 3 years of hands-on experience in ServiceNow development.
ServiceNow Certified System Administrator (CSA) certification.
Must be able to obtain and maintain a DOE Security Clearance.
Must be a U.S. citizen.
Strong knowledge of ServiceNow platform capabilities, including ITSM, ITOM, and CWM.
Basic knowledge of JavaScript, Glide API, Jelly scripting, and AngularJS.
Familiarity with ServiceNow update sets, workflows, business rules, client scripts, UI policies, UI actions, and service catalog.
Understanding of database concepts and experience with SQL.
Experience with ServiceNow Security and Access Control Rules.
Knowledge of ITIL processes and best practices.
Experience with ServiceNow reporting and dashboards.
Strong analytical and problem-solving skills.
Excellent communication skills for interacting with stakeholders and gathering requirements.
Ability to work independently and collaboratively in a team environment.
Detail-oriented approach with a focus on quality and best practices.

Nice To Haves

Additional ServiceNow certifications, such as Certified Application Developer or Implementation Specialist.

Responsibilities

Design, develop, and implement ServiceNow applications and modules.
Collaborate with stakeholders to gather requirements and translate them into technical solutions.
Maintain existing workflows, integrations, and automation scripts.
Troubleshoot and resolve platform issues to support high availability and performance.
Support ServiceNow upgrades and testing activities.
Provide documentation and knowledge transfer.
Deliver customized applications and modules, updated workflows and integrations, issue resolution reports, and documentation of changes and configurations.
Stay updated with the latest ServiceNow releases and features.
Manage multiple priorities and meet deadlines.