ServiceNow Developer
About The Position
National Grid is seeking an innovative, adaptable, and results-oriented ServiceNow Developer for its ServiceNow Platform team within Technology & Innovation. The developer will design and develop enterprise-grade solutions and collaborate with external development partners and internal stakeholders to deliver high-quality, scalable solutions in a global enterprise environment. The position may be based in Waltham, MA; Brooklyn, NY; Hicksville, NY; or Syracuse, NY. Candidates may also reside in Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine. The role focuses on following ServiceNow development and platform standards, maintaining application health and compliance, supporting platform upgrades, and building reusable workflows and other solutions that advance business performance. The position follows a hybrid work structure in National Grid’s NY and MA service territory, with remote or office work as needed; office work is encouraged for tasks requiring close collaboration. National Grid works with employees to foster a flexible work schedule.
Requirements
- Bachelor’s degree in Computer Science or equivalent.
- At least 2 years of hands-on development experience on the ServiceNow platform overall.
- At least 1 year of hands-on development and configuration experience on the ServiceNow platform.
- Experience implementing an ITSM, ITOM, or HRSD ServiceNow module end to end.
- Excellent knowledge of and experience developing in JavaScript.
- Proven ability to understand and capture business requirements as features in an agile manner.
- Working knowledge of Agile/Scrum development processes.
- Programming skills with JavaScript, Core Java and Web Services, or Jelly Scripting.
- Certified ServiceNow Administrator certification.
- Ability to work without current or future visa sponsorship.
Nice To Haves
- Experience with ServiceNow ITSM, ITOM, Virtual Agent, or Employee Center.
- Certified ServiceNow Implementation Specialist certification in ITSM, ITOM, or HRSD.
- ServiceNow Developer certification.
Responsibilities
- Follow ServiceNow software development best practices and standards, including architecture principles, integration standards, release management, platform upgrade strategy, and performance tuning.
- Monitor application health, usage, and overall compliance.
- Collaborate with ServiceNow Support on platform-upgrade strategies and technical aspects.
- Work on major version upgrades and install patches.
- Use plug-ins from the ServiceNow application store and communities for integrations and application development.
- Drive the creation of relevant, meaningful, reusable workflows and other deliverables that support the business and improve performance.
- Validate new change requests and demands on the platform.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
