ServiceNow Developer (Secret)

Federal Staffing Solutions

2d•Hybrid

About The Position

The ServiceNow Developer will configure, develop, support, and maintain the ServiceNow implementation for a client. The role works with internal and external stakeholders to understand and deliver digital transformation solutions, with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs, and ITIL processes including Request, Incident, Problem, Change, and Knowledge. The position supports ServiceNow ITSM, OMT, TSM, TSOM, and Workforce Management capabilities, as well as platform integrations, upgrades, reporting, and business process re-engineering. The developer designs and builds ServiceNow applications and integrations in an Agile Scrum environment, supports data migration and CMDB integration, troubleshoots issues, and collaborates with engineers, developers, analysts, customers, and other team members. The position is mostly remote, with approximately one week per month in the Fort Meade, Maryland office; the posting also identifies possible full-time on-site support locations at Scott AFB, Fort Meade, or Ogden.

Requirements

U.S. citizenship.
Active security certification meeting DoD 8570 IAT Level II or higher, such as Security+.
Active DoD Secret clearance.
Ability to commute to Scott AFB, IL; Fort Meade, MD; or Ogden, UT for full-time on-site support; the role description also specifies mostly remote work with about one week per month in Fort Meade and requires being within driving distance.
Bachelor’s degree in a related discipline or equivalent experience/combined education, with 4–8 years of professional experience; alternatively, 2–6 years of professional experience with a related master’s degree. Additional experience may be accepted in lieu of a degree.
At least 3 years of experience designing, developing, and supporting technology infrastructure.
At least 2 years of ServiceNow development experience.
Experience with ServiceNow upgrades.
Excellent customer service skills and ability to work independently, prioritize, schedule, and complete multiple tasks.
Ability to multitask and self-assign work in a fast-paced environment.
Strong communication skills for proactive collaboration with a virtual team, clear status communication, and presentations to customers and program leadership.
Ability to develop and present management-level briefings.
Willingness and ability to learn and adapt to rapid technology changes.
Openness to mentoring from senior developers.

Nice To Haves

ServiceNow Certified Application Developer certification.
Experience with or familiarity with Agile development and testing methodology.
Exposure to ServiceNow applications such as Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Experience with JIRA, Git, and Confluence.
Understanding of ITIL Foundation or ITIL certification.
AWS cloud and ServiceNow certifications.
Bachelor’s degree in a technical field such as Systems Engineering, Computer Science, Information Systems, Engineering Science, or Engineering Management, or a related discipline.
Experience working with large software systems, including hardware integration and test.
Experience working with multidisciplinary technical development teams.
Experience using SAFe as the Agile development methodology.
Experience moving from a legacy application to a new application.
Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality.
Experience using Kanban to improve support-team flow.
Experience with DevOps/DevSecOps and CI/CD implementation.

Responsibilities

Support the standup, configuration, and implementation of ServiceNow ITSM, OMT, TSM, TSOM, and Workforce Management capability modules.
Create and maintain forms, reports, views, workflows, groups, and roles.
Create, maintain, and enhance dashboards and reporting, including scheduled reports.
Create and configure integrations with tools such as Elastic, Netcool, and Kafka.
Coordinate and support application and platform upgrades.
Design, create, and catalog business process flows.
Work with the ServiceNow development team to propose solutions based on business needs and strategies.
Design and configure ServiceNow functions to meet operational needs.
Support business process re-engineering to move ticketing and order management capabilities into ServiceNow.
Identify trends and patterns in unstructured and semi-structured customer data to improve customer experience and network performance.
Engage with the customer on Systems Engineering technical considerations and associated problems, issues, or conflicts.
Develop, configure, and customize the ServiceNow platform to fit business requirements; troubleshoot and resolve problems; and orchestrate and automate tasks.
Design and build ServiceNow applications and integrations to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
Support project progress and collaborate on new development and enhancements with engineers, developers, analysts, and other team members.
Follow, maintain, and apply documentation best practices, policies, procedures, and processes throughout ServiceNow development.
Collaborate with cross-functional teams to gather input for ongoing ServiceNow configuration, implementation, and support needs.
Review and incorporate UI/UX requirements from internal and external teams into ServiceNow development.
Use programming methodologies and languages while following coding standards, procedures, and techniques, and contribute to technical code documentation.
Support data migration as needed.
Design and implement solutions following established Configuration Management policies and standards.
Integrate data from multiple sources into a unified CMDB while maintaining data quality and integrity.
Continue developing skills with guidance from senior developers.