ServiceNow Developer SME
About The Position
GDIT is hiring a ServiceNow Developer SME to deliver mission-critical government technology solutions. The role architects, builds, and customizes scalable, secure, resilient ServiceNow solutions, scoped applications, and workflow automations across modules including ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps. The SME develops and reviews scripting and workflows, builds integrations with other systems, and tailors platform interfaces and processes to business needs. The role provides technical leadership through development standards, architecture and code reviews, mentoring, platform upgrades and patching, testing, and deployment pipelines. It also oversees administrative and support activities, translates mission and business requirements into technical specifications, advises leadership on roadmaps, and works with stakeholders on reports, dashboards, and data analysis. The position participates in technical process reviews and continual improvement and maintains current ServiceNow and industry certifications. The position is remote, requires U.S. citizenship, and requires the ability to pass a background check and obtain DHS HQ EOD before starting, as well as DHS HQ Final Suitability to maintain employment. The position requires a ServiceNow Certified Systems Administrator certification and 10 or more years of related experience.
Requirements
- 10 or more years of related experience.
- Technical training, certification(s), or a degree.
- Deep, proven expertise developing and customizing ServiceNow applications and modules, especially ITSM.
- Expert-level knowledge of integration methods including SOAP, REST, IntegrationHub, MID Server, and web services, including creating and consuming integrations.
- Expert scripting skills in at least one language, preferably JavaScript.
- Deep understanding of ServiceNow data management tools, including Import Sets, Transform Maps, and the CMDB.
- Ability to analyze requirements, troubleshoot issues, and develop effective technical solutions.
- Strong analytical, problem-solving, and debugging skills.
- Understanding of the Agile software testing process and lifecycle, from smoke testing through integration and production deployment.
- Ability to identify, understand, document, and create functionality aligned with customer value streams.
- Ability to communicate as a high-level technical authority and contribute to whitepapers, BOEs, and design documents, and lead high-stakes customer demonstrations.
- Organizational and time-management skills in a rapid software development environment.
- Ability to identify and learn new technologies quickly.
- Ability to drive methodology changes, manage customer deliverables, identify and resolve process issues, and shape standards.
- Communication skills to manage customer interactions and negotiate with technical and non-technical stakeholders.
- Ability to collaborate with and influence stakeholders at all levels, mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots.
- Required ServiceNow Certified Systems Administrator certification.
- Must be able to pass a background check and obtain DHS HQ EOD before starting, and obtain DHS HQ Final Suitability to maintain employment.
- U.S. citizenship required.
Responsibilities
- Architect, build, and customize scalable, secure, resilient ServiceNow solutions, scoped applications, and workflow automations using modules such as ITSM, ITOM, CMDB, HRSD, CSM, and/or SecOps.
- Create and review JavaScript, Glide API logic, Business Rules, Client Scripts, Script Includes, and Flow Designer workflows.
- Build and maintain data exchanges between ServiceNow and other systems using REST APIs, SOAP Web Services, MID Servers, and IntegrationHub.
- Customize user interfaces, forms, and workflows to meet business needs.
- Establish development standards; perform architecture and code reviews; approve critical changes; and mentor team members.
- Lead platform patching, major version upgrades, Automated Test Framework testing, and deployment pipelines.
- Oversee administrative tasks such as user and role management, system maintenance, and health checks.
- Supervise and promote end-user support and troubleshooting for integrated processes and platform functionality.
- Translate business and mission requirements into functional technical specifications and advise leadership on platform roadmaps.
- Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
- Participate in IT technical process reviews, postmortems, and continual process improvement.
- Maintain current ServiceNow and industry certifications and obtain additional certifications.
- Communicate technical authority, contribute to whitepapers, BOEs, and design documents, and lead customer demonstrations.
- Drive methodology changes, manage customer deliverables, resolve process issues, and shape standards.
- Mentor junior team members, support staff development, lead knowledge shares, and lead innovation projects and technology pilots.
Benefits
- Comprehensive benefits and wellness packages.
- 401(k) with company match.
- Competitive pay.
- Paid time off, including vacation, sick and personal leave, holidays, and paid family leave for eligible employees.
- Medical plan options, including some with Health Savings Accounts.
- Dental plan options.
- Vision plan.
- Short- and long-term disability benefits.
- Life insurance and other accident and critical illness insurance offerings.
- Full-flex work weeks where possible.
- AI-powered career tool and internal mobility support for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
