ServiceNow Architect/SME

Chenega Corporation • Springfield, VA

4d

About The Position

Chenega Agile Real-Time Solutions (CARS), part of Chenega MIOS, is seeking a highly skilled ServiceNow Architect/SME to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the ServiceNow platform. The role designs and implements scalable solutions using automation, predictive analytics, and workflow orchestration to improve operational efficiency and mission performance. It works with architects, engineers, and mission stakeholders to translate complex operational requirements into digital workflows and automated service capabilities.

The position combines hands-on development with leadership of a developer team. The Lead ServiceNow Architect/SME ensures development follows enterprise architecture, cybersecurity, and platform governance standards; participates in Agile ceremonies and provides technical estimates; mentors junior developers; collaborates across engineering teams; and serves as the senior escalation point for complex technical challenges. The role also supports platform innovation initiatives and AI-related capabilities.

CARS provides integrated enterprise IT support to federal customers in the United States and overseas. This position is located in Springfield, Virginia.

Requirements

• High school diploma or GED equivalent and relevant experience.
• At least 8 years of ServiceNow platform development experience.
• At least 3 years of ITSM development experience.
• Experience with Agile development practices.
• ServiceNow CSA certification.
• Active Top Secret clearance and ability to obtain SCI/CI polygraph.
• Successfully pass background and drug screening.
• Ability to work independently and effectively as part of a team.
• Ability to manage multiple efforts with time-related constraints in a fast-paced contracting environment.
• Ability to communicate and collaborate effectively with diverse internal and external stakeholders.
• Strong interpersonal skills and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Proficiency with Microsoft Office applications and experience working in a home office setting; ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone; professional demeanor and good phone skills.
• Good problem-solving skills, including the ability to visualize situations and think abstractly.

Nice To Haves

• Certified Technical Architect (CTA) certification.
• Bachelor’s or master’s degree in computer science, information technology, engineering, or a related field.
• Experience supporting enterprise IT modernization initiatives in federal or defense environments.
• Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks.
• Experience supporting large-scale enterprise IT environments.
• Previous customer service experience.

Responsibilities

• Lead hands-on ServiceNow development, including client scripts, business rules, UI actions and policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event and alert rules.
• Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Coordinate with AI initiative teams to support predictive operations, automated incident and case response, and intelligent service management.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
• Develop solutions using ServiceNow features and automation to improve operational awareness, reduce manual intervention, and increase service delivery efficiency.
• Support data-driven insights, predictive service monitoring, and intelligent operational dashboard initiatives.
• Ensure development complies with enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work with product owners, business stakeholders, and engineering teams to analyze requirements and produce scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs for product roadmap planning and program execution.
• Mentor junior developers, lead a team of developers, collaborate across engineering teams, and act as the senior escalation point for complex technical challenges.
• Perform other duties as assigned.

Benefits

• The employer describes offering a broad range of benefits but does not specify individual benefits.
• Well-being programs.
• Professional development opportunities, including on-the-job learning experiences and formal development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED