ServiceNow Architect
About The Position
Dhaka Technologies Limited Company (DTLC) is hiring a ServiceNow Architect on behalf of the District of Columbia Office of the Chief Technology Officer (OCTO). The role will architect solutions that address ITSM, ITAM, and change management needs for IT projects across the District. OCTO is the District of Columbia Government’s central technology organization, responsible for technology infrastructure, enterprise applications, technology policies and standards, agency technology services and support, and technology solutions that improve government services. The ServiceNow Architect will lead the design, development, and implementation of ServiceNow solutions. The architect will work with stakeholders to understand business requirements and translate them into technical solutions using the ServiceNow platform. The role requires knowledge of ServiceNow capabilities and best practices, as well as the ability to design solutions that meet organizational needs. The position also provides architectural expertise to managers and technical staff, develops enterprise and operational architecture deliverables, and creates system strategies and supporting infrastructure designs. It advises management on technology purchases and project feasibility, and sets standards for client/server relational database structures.
Requirements
- Bachelor's degree in Information Technology or a related field, or equivalent experience.
- 20 years of experience associated with the required bachelor's degree or equivalent experience qualification.
- 9 years of IT Systems Roadmap Development experience.
- 9 years of experience as an Enterprise Architect.
- 9 years of experience with system diagramming and modeling using structured modeling languages such as UML.
- 6 years of hands-on experience with ServiceNow ITSM, ITOM, ITFM, HRSD, PPM, and SPM modules.
- 5 years of experience with ServiceNow integrations using REST, SOAP, and other integration protocols.
- 5 years of experience architecting and implementing complex ServiceNow solutions in enterprise environments.
- 5 years of strong knowledge of ServiceNow platform architecture, including core modules and components.
- Excellent communication and collaboration skills, with the ability to interact effectively with stakeholders at all organizational levels.
Nice To Haves
- ServiceNow Certified Technical Architect (CTA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification.
Responsibilities
- Design end-to-end ServiceNow solutions aligned with business objectives and requirements, including technical architecture, data models, integrations, and workflows.
- Provide technical leadership and guidance to development teams, ensure adherence to best practices and standards, and mentor team members on ServiceNow capabilities and implementation strategies.
- Gather and analyze business requirements with stakeholders and translate them into technical specifications and design documents.
- Develop the ServiceNow platform using JavaScript, GlideScript, HTML, and CSS; configure workflows, forms, UI policies, and catalog items.
- Design and implement integrations between ServiceNow and enterprise systems using REST APIs, SOAP, MID Servers, and other techniques; ensure data integrity and security.
- Optimize ServiceNow performance and scalability, implement performance tuning measures, and monitor system performance.
- Ensure governance, compliance, and security standards are followed in ServiceNow implementations; implement security controls, access restrictions, and audit mechanisms.
- Create technical documentation, including design documents, architecture diagrams, and configuration guides; provide training and knowledge transfer to team members and end-users.
- Provide high-level architectural expertise to managers and technical staff.
- Develop architectural products and deliverables for enterprise and operational business lines.
- Develop system strategy and the infrastructure design necessary to support it.
- Advise on technology purchases related to processing, data storage, data access, and application development.
- Set organizational standards for client/server relational database structures, including SQL, Oracle, and Sybase.
- Advise management on the feasibility of potential future projects.
