ServiceNow Architect

ITC Digital Solutions•McLean, VA

1d•$150,000 - $165,000

About The Position

ITC Digital Solutions is seeking a highly motivated and experienced ServiceNow Architect to support government clients. The role provides hands-on technical and solution architecture leadership across the ServiceNow platform, including designing and implementing solutions and advising customers and internal teams. The architect translates business needs into practical platform solutions and adapts to evolving ServiceNow capabilities and customer requirements. The position leads architecture and design for scalable, secure, and maintainable ServiceNow solutions; advises on capabilities including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related services; and supports implementations, upgrades, enhancements, modernization efforts, and platform roadmaps. It also involves customer discovery and architecture discussions, mentoring delivery teams, developing architecture documentation and reusable patterns, and contributing to demonstrations, proposals, and presentations. The base salary range for the tagged location is $150,000–$165,000. Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, and a 401(k), as well as other benefits available to eligible employees. Applicants must be U.S. citizens, able to obtain and maintain a government security clearance as required, and have U.S. work authorization that does not require current or future visa sponsorship.

Requirements

U.S. citizenship is required.
Ability to obtain and maintain a government security clearance as required.
Associate degree or equivalent relevant experience.
Experience supporting technical solutioning, demonstrations, proposals, or pre-sales activities.
Ability to mentor teams, communicate platform capabilities, and serve as a trusted ServiceNow advisor.
At least 6 years of ServiceNow experience, including demonstrated experience designing or leading ServiceNow solutions.
Strong overall ServiceNow platform knowledge across multiple capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, or SAM.
Experience with ServiceNow integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems.
Strong understanding of ServiceNow architecture, platform governance, security, scalability, and configuration-versus-customization practices.
ServiceNow Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications.
Strong communication skills and demonstrated ability to work directly with customers and technical teams.
Valid U.S. work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Technical Architect (CTA) certification or equivalent architecture experience.
Experience supporting federal government or other public-sector organizations.
Experience with ServiceNow App Engine, automation, AI/Now Assist, or other emerging ServiceNow capabilities.
Working knowledge of JavaScript and ServiceNow development and troubleshooting.

Responsibilities

Lead the architecture and design of scalable, secure, and maintainable ServiceNow solutions.
Translate business and technical requirements into ServiceNow platform capabilities, solution designs, and implementation approaches.
Provide architectural guidance across ServiceNow capabilities including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related platform services.
Lead customer discovery sessions, technical workshops, solution reviews, and architecture discussions with technical and executive stakeholders.
Guide delivery teams on platform standards, integration patterns, configuration-versus-customization decisions, and ServiceNow best practices.
Support ServiceNow implementations, upgrades, enhancements, modernization efforts, and platform roadmaps.
Stay current with ServiceNow releases and capabilities and assess applicability to customer and company needs.
Develop and maintain architecture documentation, reference patterns, and reusable solution approaches.
Mentor technical teams and contribute to ServiceNow capability development, solution demonstrations, proposals, and customer presentations.