ServiceNow Architect

LIGHTFEATHER IO LLC•Alexandria, VA

1d•$150,000 - $170,000•Remote

About The Position

LightFeather is seeking a ServiceNow Architect to design, implement, and optimize ServiceNow solutions supporting IT modernization initiatives. The role focuses on ServiceNow architecture, integrations, and customization to streamline workflows, improve service delivery, and enhance operational efficiency. This is a full-time, fully remote position on LightFeather’s Washington, D.C.-based team. U.S. citizenship is required, and candidates must have an active Secret or higher clearance. The posting also states candidates must possess or be able to obtain a Secret or Top Secret clearance. The architect leads solution design and technical planning for ServiceNow implementations, develops custom applications and platform extensions, integrates external systems, optimizes workflows and performance, and helps ensure secure, maintainable deployments. The role provides technical leadership to developers and stakeholders and supports compliance, documentation, troubleshooting, and continuous platform improvement.

Requirements

Active Secret or higher security clearance.
U.S. citizenship; candidates must possess or be able to obtain a Secret or Top Secret security clearance.
ServiceNow Certified System Administrator (CSA).
At least 5 years of experience as a ServiceNow Architect or in a similar role.
In-depth experience with ServiceNow integrations, custom development, and troubleshooting.
Expertise implementing and optimizing ServiceNow modules such as ITSM, ITOM, HRSD, Security Operations, Service Catalog, and Reporting.
Strong knowledge of ServiceNow data models, workflows, JavaScript, REST APIs, and web technologies including HTML and CSS.
Experience with ServiceNow upgrades, performance optimization, and scalability best practices.
Strong knowledge of data security practices and integration security protocols.
Excellent communication and collaboration skills, including the ability to engage technical and non-technical stakeholders.
Strong problem-solving capabilities and a demonstrated ability to develop solutions to complex technical challenges.
Experience with Agile and DevOps methodologies.
Self-motivated and proactive, with the ability to work independently in a remote environment.

Nice To Haves

ServiceNow Certified Application Developer (CAD) or equivalent certifications.
Experience with cloud platforms such as AWS and Azure.
Experience with DevOps tools such as Jira, Jenkins, and GitHub.

Responsibilities

Design and optimize scalable ServiceNow solutions aligned with business and IT requirements and platform best practices.
Lead ServiceNow implementations, including solution design, technical planning, and phased deployments, while ensuring performance and maintainability.
Collaborate with cross-functional teams to translate business needs into technical requirements and specifications.
Develop custom applications and extend ServiceNow modules using App Engine, Flow Designer, scripting, and other platform capabilities.
Integrate ServiceNow with external systems and third-party applications, ensuring seamless data flow and robust security.
Optimize workflows, manage data migrations, and improve system performance through configuration and platform best practices.
Conduct code reviews and testing, and plan deployments to maintain reliability, scalability, and security.
Mentor developers, guide stakeholders, and enforce ServiceNow development best practices.
Create and maintain documentation for applications, system designs, configurations, integrations, and processes.
Ensure compliance with IT security standards, data governance policies, and applicable regulatory requirements.
Troubleshoot and resolve technical issues affecting ServiceNow performance and functionality.
Stay current with ServiceNow updates and features, and recommend enhancements aligned with IT modernization goals.