ServiceNow Architect

Improvix Technologies•Washington, DC

13h•$160,000 - $180,000•Remote

About The Position

ServiceNow Architect at Improvix Technologies, focusing on Federal IT Modernization. This is a fully remote, full-time position requiring an active Secret clearance. The role involves designing and driving enterprise-level ServiceNow solutions to support the federal customer's IT modernization journey. It's a strategic, hands-on leadership position for someone who enjoys solving complex challenges, architecting scalable systems, and mentoring teams. The architect will be the primary technical authority on the platform, working at the intersection of technology, process, and mission to transform government digital service delivery.

Requirements

Active Secret clearance required
Experience designing and driving enterprise-level ServiceNow solutions
Experience architecting scalable systems
Experience mentoring teams
Experience with ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB
Experience translating business goals into scalable, maintainable, and secure solutions
Experience conducting detailed requirement analysis
Experience leading workshops and technical design discussions
Experience identifying risks, dependencies, and design gaps
Experience designing, developing, and deploying custom applications and cross-scope solutions within ServiceNow
Experience architecting and implementing integrations with enterprise and third-party systems using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies
Experience building advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations
Experience supporting ongoing improvement and optimization of core ITSM modules (Incident, Problem, Change, Request, and Knowledge Management)
Experience integrating AI-driven capabilities into ServiceNow
Experience with robust data management, workflow optimization, and performance tuning
Experience with total release management: release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles
Experience leading technical and peer code reviews
Experience overseeing testing, deployment, and ongoing platform improvement
Experience executing and overseeing unit, integration, and regression testing
Experience ensuring solution quality through compliance and governance checks
Experience maintaining technical design records
Experience mentoring developers, administrators, and functional team members on ServiceNow architecture, scripting, DevOps approaches, and platform best practices
Experience participating in client calls to lead and advise on technical design discussions
Experience collaborating with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA
Experience monitoring ServiceNow releases and recommending enhancements
Experience supporting Windows Server implementation, upgrades, and integrations

Responsibilities

Design and lead the architecture, implementation, and optimization of ServiceNow platforms across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB.
Translate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.
Conduct detailed requirement analysis and review business requirements to ensure technical clarity and feasibility for development.
Lead workshops and technical design discussions with stakeholders to define platform requirements and align solutions with organizational goals.
Proactively identify risks, dependencies, and design gaps early in the development lifecycle.
Design, develop, and deploy custom applications and cross-scope solutions within ServiceNow tailored to federal requirements.
Architect and implement integrations with enterprise and third-party systems using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies — ensuring secure, seamless data exchange.
Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
Support ongoing improvement and optimization of core ITSM modules (Incident, Problem, Change, Request, and Knowledge Management).
Integrate AI-driven capabilities into ServiceNow to enhance automation, predictive analysis, and decision-making.
Ensure system excellence through robust data management, workflow optimization, and performance tuning.
Own total release management: release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles.
Lead technical and peer code reviews, and oversee testing, deployment, and ongoing platform improvement.
Execute and oversee unit, integration, and regression testing to drive high-quality, zero-defect deployments.
Ensure solution quality through compliance and governance checks, and maintain technical design records.
Mentor developers, administrators, and functional team members on ServiceNow architecture, scripting, DevOps approaches, and platform best practices.
Participate in client calls to lead and advise on technical design discussions, representing technical solutions clearly to both technical and non-technical audiences.
Collaborate with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA.
Monitor ServiceNow releases and recommend enhancements to keep the environment current and cutting-edge.
Support Windows Server implementation, upgrades, and integrations as required by the environment.