ServiceNow Architect-Secret

Sunayu•Camp Springs, MD

22h•Onsite

About The Position

The ServiceNow Architect serves as the technical authority for the ServiceNow platform, transforming legacy IT operations into a modern, automated, and secure enterprise service delivery model. The role designs, governs, and scales business-aligned platform solutions to improve AFDW and DAF operational efficiency, reduce capability delivery timelines, and maintain secure, resilient IT infrastructure aligned with warfighting and mission-support objectives. The position architects, develops, integrates, configures, and maintains ServiceNow solutions, including automation of internal ITIL processes. It contributes to technical design, documentation, production migration, design reviews, user requirements sessions, and development teams. The architect works with business and IT partners and internal and external teams to translate requirements into ServiceNow configuration, implementation, support, and development while guiding a distributed development team. Sunayu, LLC is a technology partner to the Defense and Intelligence communities. The company describes a collaborative culture that supports professional growth and open communication, and offers company-reimbursed training and continuing education of up to $5,000 per year, as well as participation in industry conferences and events.

Requirements

Bachelor’s degree and 8 or more years of prior relevant experience, or a master’s degree and 6 or more years of prior relevant experience; additional years of experience may be accepted in lieu of a degree.
Active DoD Secret clearance.
Strong ServiceNow development background and experience designing and implementing ServiceNow security architecture.
Experience with ServiceNow platform engineering in the cloud and TPSM modules, including Service Request, Incident, Problem, Change, and Configuration Management, as well as security and regulatory disciplines.
Experience with significant cloud-hosted ServiceNow implementations spanning TPSM and security or regulatory disciplines.
Experience with the Common Service Data Model (CSDM) for structuring database mappings.
Experience designing API frameworks to move data into and out of ServiceNow.
Knowledge of AI integration within ServiceNow, including Now Assist and AI Agents.
Experience optimizing ServiceNow table structures and data models.
Proven experience in large-scale ServiceNow implementations and platform governance.
Excellent communication skills, including the ability to discuss processes with clients and manage the direction of a distributed development team.

Nice To Haves

Master’s degree in IT or a related field.
ServiceNow Certified System Administrator certification.
ServiceNow Certified Implementation Specialist certification.
ITIL Foundation certification.
Enterprise Architecture or advanced ServiceNow certifications.
Certified Application Developer certification.
ITIL v4 Foundations certification.
BMC Helix or BMC Remedy experience.

Responsibilities

Design, govern, and implement scalable, secure, business-aligned ServiceNow solutions across IT and business workflows.
Design, engineer, and configure ServiceNow to automate internal ITIL processes.
Assist with technical design, documentation, and migration of changes to production environments.
Architect, develop, integrate, and implement ServiceNow solutions.
Design, code, debug, document, deploy, and maintain solutions efficiently and effectively.
Participate in design reviews, user requirements sessions, and development teams to deliver features and capabilities supporting automation initiatives.
Review requirements from internal and external teams and align them with ServiceNow development.
Partner with business and IT teams to gather input and support ongoing ServiceNow configuration, implementation, and support needs.
Support platform governance and business alignment to improve operational efficiency and mission support.