ServiceNow Architect

Bright Vision Technologies•Monroe Township, MI

13h•$100,000 - $180,000•Remote

About The Position

Bright Vision Technologies is seeking a ServiceNow Architect to lead the design, governance, and long-term evolution of its ServiceNow platform across ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applications. The role combines deep platform expertise with enterprise architecture judgment to establish standards for data, integrations, security, and customization, while keeping the platform scalable, maintainable, and aligned with business priorities. The successful candidate will have experience architecting ServiceNow at enterprise scale, shaping multi-year roadmaps, and influencing engineering, business, and executive stakeholders. This is a full-time, direct W-2 position that is 100% remote within the United States. The stated annual salary range is $100,000–$180,000. Applicants may include U.S. citizens, green card holders, EAD holders, and candidates seeking an H-1B transfer; new H-1B visa petitions cannot be sponsored.

Requirements

Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field.
12 or more years of ServiceNow experience, including significant time in architecture or technical leadership roles.
Deep expertise across multiple ServiceNow modules.
Strong understanding of the ServiceNow data model, scripting, scoped applications, and platform internals.
Hands-on experience with IntegrationHub, REST APIs, and complex integration scenarios.
Experience designing CMDB, discovery, and service-mapping implementations.
Strong understanding of platform security, ACLs, and role design at scale.
Experience leading major upgrades and release planning.
Excellent communication and stakeholder-management skills.
ServiceNow CTA, CIS, or CSA certifications.

Nice To Haves

ServiceNow Certified Technical Architect (CTA) credential.
Experience with Now Assist, GenAI Controller, or AI-driven ServiceNow features.
Exposure to multi-instance, multi-region ServiceNow deployments.
Experience integrating ServiceNow with major SaaS platforms such as Workday, Salesforce, and SAP.
Familiarity with HAM Pro, SAM Pro, or App Engine Studio.

Responsibilities

Define ServiceNow platform architecture spanning ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom application domains.
Lead architecture reviews, design approvals, and governance for changes across ServiceNow modules.
Establish standards for data-model usage, custom-table creation, scoped applications, and CMDB design.
Drive CMDB strategy, including discovery, service mapping, identification rules, and data-quality programs.
Architect integrations with enterprise systems using IntegrationHub, MID Servers, REST/SOAP APIs, and event-driven patterns.
Design platform-wide security, role models, and ACL strategies that balance functionality with least-privilege principles.
Lead major platform upgrades, release-management cycles, and platform-health initiatives; plan rollouts, coordinate across teams, and drive improvements to keep the platform stable and current.
Establish reusable patterns for workflow design and Flow Designer adoption, while minimizing unnecessary customization.
Improve platform performance, scalability, and instance health by using telemetry and load patterns to identify bottlenecks, prioritize changes, and validate outcomes.
Partner with business stakeholders to translate process needs into ServiceNow capabilities and appropriate trade-offs.
Mentor developers, administrators, and technical leads on ServiceNow best practices.
Coordinate with security and compliance teams to ensure the platform meets regulatory obligations.
Produce architecture artifacts, including context diagrams, sequence diagrams, decision records, and reference designs, that clearly document technical decisions.
Stay current with the ServiceNow roadmap, Now Assist and AI features, and broader platform developments.