ServiceNow Architect

Capgemini•McLean, VA

8d•$150,000 - $165,000

About The Position

ITC Digital Solutions is seeking a highly motivated and experienced ServiceNow Architect to support government clients. The role provides hands-on technical and solution architecture leadership across the ServiceNow platform, including designing and implementing solutions, and serving as a trusted advisor to customers and internal teams. The architect translates business needs into practical platform solutions and adapts to new ServiceNow capabilities and customer requirements.

Requirements

U.S. citizenship.
Ability to obtain and maintain a government security clearance as required.
Associate degree or equivalent relevant experience.
Experience supporting technical solutioning, demonstrations, proposals, or pre-sales activities.
Ability to mentor teams, communicate platform capabilities, and serve as a trusted ServiceNow advisor.
6+ years of ServiceNow experience, including demonstrated experience designing or leading ServiceNow solutions.
Strong overall knowledge of the ServiceNow platform and experience across multiple capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, or SAM.
Experience with ServiceNow integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems.
Strong understanding of ServiceNow architecture, platform governance, security, scalability, and configuration-versus-customization practices.
ServiceNow Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications.
Strong communication skills and demonstrated ability to work directly with customers and technical teams.
U.S. applicants must have valid work authorization that does not now or in the future require visa sponsorship.

Nice To Haves

ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Technical Architect (CTA) certification or equivalent architecture experience.
Experience supporting federal government or other public-sector organizations.
Experience with ServiceNow App Engine, automation, AI/Now Assist, or other emerging ServiceNow capabilities.
Working knowledge of JavaScript and ServiceNow development and troubleshooting.

Responsibilities

Lead architecture and design of scalable, secure, and maintainable ServiceNow solutions.
Translate business and technical requirements into ServiceNow platform capabilities, solution designs, and implementation approaches.
Provide architectural guidance across ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related platform services.
Lead customer discovery sessions, technical workshops, solution reviews, and architecture discussions with technical and executive stakeholders.
Guide delivery teams on platform standards, integration patterns, configuration-versus-customization decisions, and ServiceNow best practices.
Support ServiceNow implementations, upgrades, enhancements, modernization efforts, and platform roadmaps.
Stay current with ServiceNow releases and capabilities and assess their applicability to customer and company needs.
Develop and maintain architecture documentation, reference patterns, and reusable solution approaches.
Mentor technical teams and contribute to ServiceNow capability development, solution demonstrations, proposals, and customer presentations.
Serve as a trusted ServiceNow advisor and communicate platform capabilities to customers and technical teams.