ServiceNow Architect

Iowa State University • Remote - Iowa, IA

3d • Remote

About The Position

Information Technology Services (ITS) at Iowa State University is hiring a ServiceNow Architect (Systems Analyst III) to provide technical architecture, design, and ongoing improvement of the ServiceNow platform in support of ITS and university operational needs. The role provides technical leadership for platform design, integrations, workflow standards, automation solutions, AI-enabled functionality, data governance, and complex problem resolution.

The architect works closely with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership to ensure the platform supports stable operations, consistent processes, and long-term maintainability. The position guides project work, reviews technical solutions, and supports platform decisions affecting multiple teams or services. It also helps define technical direction and ensures platform work is aligned with operational needs, supportability, and university standards.

The position offers an opportunity for remote work, but the employee must reside in Iowa on or before the employment start date. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship; immigration sponsorship is unavailable.

Requirements

• Bachelor’s degree.
• At least 5 years of related experience.
• Legally authorized to work in the U.S. on an ongoing basis without sponsorship.
• Must reside in Iowa on or before the start of employment.

Nice To Haves

• Bachelor’s degree in management information systems or computer science.
• Previous ServiceNow experience.
• Experience mentoring developers.
• ServiceNow Certified System Administrator (CSA) certification.
• Certified Implementation Specialist (CIS) certification in one or more modules.
• Certified Application Developer (CAD) certification.
• Certified Technical Architect (CTA) certification.

Responsibilities

• Provide technical architecture, design, and ongoing improvement of the ServiceNow platform.
• Provide technical leadership for platform design, integrations, workflow standards, automation solutions, AI-enabled functionality, and data governance.
• Resolve complex platform problems.
• Collaborate with analysts, developers, campus stakeholders, infrastructure teams, security, and ITS leadership.
• Guide project work and review technical solutions.
• Support platform decisions that affect multiple teams or services.
• Help define technical direction and ensure work aligns with operational needs, supportability, and university standards.
• Ensure the ServiceNow platform supports stable operations, consistent processes, and long-term maintainability.

Benefits

• Medical and dental benefits.
• Retirement benefits, including defined benefit and defined contribution plans.
• Vacation, holiday, and sick time and leave plans.
• Onsite childcare in Ames, Iowa.
• Life insurance and long-term disability.
• Flexible Spending Accounts.
• Voluntary benefits and discounts.
• Employee Assistance Program.
• Wellbeing program.
• WorkFlex options for some positions, providing flexibility on when, where, and how work is done.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level