ServiceNow Architect

GoIntellects Inc.•Washington, DC

1d•$71 - $71•Onsite

About The Position

The ServiceNow Architect will lead the design, development, and implementation of ServiceNow solutions for the District of Columbia Government’s central technology organization. The role uses the ServiceNow platform to address ITSM, ITAM, and change-management needs across District IT projects, while aligning solutions with business objectives and requirements. The architect will work with stakeholders and technical teams to translate business needs into technical solutions, provide architectural expertise, and support enterprise and operational business lines. The position includes developing technical architecture, data models, integrations, workflows, and system infrastructure; advising management on technology choices and project feasibility; and ensuring implementations meet applicable governance, security, and compliance standards. The architect will also document designs and configurations and provide training and knowledge transfer. The contract description additionally includes setting organizational standards for client/server relational database structures, including SQL, Oracle, and Sybase.

Requirements

Bachelor’s degree in Computer Science, Information Technology, IT, or a related field, or equivalent work experience.
Proven experience architecting and implementing complex ServiceNow solutions in enterprise environments.
In-depth knowledge of ServiceNow platform architecture, modules, and components.
Strong knowledge of ServiceNow ITSM, ITOM, ITFM, HRSD, PPM, and SPM modules.
Experience with ServiceNow integrations using REST, SOAP, and other protocols.
Excellent communication and collaboration skills, including the ability to interact effectively with stakeholders at all levels of the organization.

Nice To Haves

ServiceNow Certified Technical Architect (CTA) certification.
ServiceNow Certified Implementation Specialist (CIS) certification.

Responsibilities

Design end-to-end ServiceNow solutions aligned with business objectives and requirements, including technical architecture, data models, integrations, and workflows.
Provide technical leadership and guidance to development teams, promote best practices and standards, and mentor team members on ServiceNow capabilities and implementation strategies.
Gather and analyze stakeholder requirements and translate them into technical specifications and design documents.
Develop and configure the ServiceNow platform using JavaScript, GlideScript, HTML, and CSS, including workflows, forms, UI policies, and catalog items.
Design and implement integrations between ServiceNow and enterprise systems using REST APIs, SOAP, MID Servers, and other techniques, ensuring data integrity and security.
Optimize ServiceNow performance and scalability, implement tuning measures, and monitor system performance.
Ensure ServiceNow implementations adhere to governance, compliance, and security standards, and implement security controls, access restrictions, and audit mechanisms as needed.
Create technical documentation, including design documents, architecture diagrams, and configuration guides, and provide training and knowledge transfer to team members and end-users.
Provide high-level architectural expertise to managers and technical staff.
Develop architectural products and deliverables for enterprise and operational business lines.
Develop system strategy and the design infrastructure necessary to support it.
Advise on technology purchases related to processing, data storage, data access, and application development.
Set standards for client/server relational database structures, including SQL, Oracle, and Sybase.
Advise management on the feasibility of potential future projects.