ServiceNow Technical Architect

Accenture•Arlington, TX

About The Position

As a Technical Architect in Accenture’s ServiceNow Business Group, you will design and develop ServiceNow applications and end-to-end system solutions for clients. You will advise senior client stakeholders, including C-suite executives, and provide technical leadership on critical ServiceNow programs. The role includes leading and mentoring ServiceNow developers and technical architects, setting technical direction, and serving as an escalation point on large or high-risk programs. You will help clients with enterprise IT transformation and platform strategy, and contribute to improving Accenture’s implementation methodologies and service offerings based on client experience. You will identify opportunities to deliver additional client value and work with ServiceNow account teams. Accenture provides access to training and certification opportunities. Travel may be required and can range from 0% to 100%, depending on business needs and client requirements.

Requirements

At least 10 years of experience working with ServiceNow in a Technical Architecture, Lead Engineer, or equivalent senior technical role, with demonstrated ownership of end-to-end solution design.
At least 8 years of experience driving enterprise IT transformation and platform strategy; consulting or professional services experience is preferred.
At least 6 years of experience leading and mentoring ServiceNow developers and/or technical architects, including technical direction, coaching, and quality outcomes.
At least 6 years of experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance.
At least 6 years of hands-on experience with advanced ServiceNow scripting and development, including JavaScript and platform APIs; SQL experience is preferred.
At least 6 years of experience delivering solutions using Agile models such as Scrum, Kanban, SAFe, or hybrid/Wagile.
At least three ServiceNow certifications: System Administrator/CSA and Application Developer/CAD are required; CIS - ITSM or an equivalent domain certification is preferred.
Bachelor’s degree or equivalent professional experience, with at least 12 years of total work experience; alternatively, an Associate’s degree with at least 6 additional years of relevant work experience.
Executive-level communication skills and the ability to present complex technical concepts clearly and persuasively.
Ability to lead at scale and influence outcomes across multiple teams, clients, and stakeholders.
Strong analytical, systems-thinking, and problem-solving skills in complex environments.
Customer-centric mindset focused on business outcomes, platform sustainability, and long-term value.
Leadership presence, credibility, and emotional intelligence.
Experience providing technical advisory or architectural guidance to senior client stakeholders, including executives and enterprise architects.
Experience with enterprise software companies and/or consulting companies.
Process-oriented approach and willingness to seek help from peers and subject matter experts when needed.

Nice To Haves

SQL experience.
CIS - ITSM or equivalent domain ServiceNow certification.
Experience with enterprise data architectures, integrations, or cloud-native patterns.
Cloud migration or modernization experience.
ITIL certification.
Experience integrating ServiceNow with AWS, Azure, or other enterprise platforms.
Experience building proofs of concept, prototypes, or innovation pilots.
Demonstrated success contributing to sales pursuits, technical wins, or account growth.
Prior experience shaping platform strategy or center-of-excellence models.

Responsibilities

Architect and deliver end-to-end ServiceNow solutions and applications for clients.
Advise C-suite executives and other senior client stakeholders on solutions that meet business needs.
Provide leadership oversight and technical direction on critical ServiceNow programs, including serving as a technical escalation point on large, complex, or high-risk programs.
Lead, manage, coach, and mentor ServiceNow developers and technical architects, with responsibility for technical direction and quality outcomes.
Establish and enforce architectural and engineering standards, including code reviews, design reviews, and platform governance.
Drive enterprise IT transformation and platform strategy.
Contribute to continuous improvements in implementation methodology and service offerings based on client experience.
Identify opportunities to provide additional client value and work with ServiceNow account teams to advance them.
Influence and consult with stakeholders by presenting options, pros, cons, and risks to address governance, program and project management, business process, or technical problems.
Stay current with new ServiceNow applications and offerings and pursue learning opportunities.
Contribute to sales pursuits, technical wins, or account growth where applicable.
Travel as required by business needs and client requirements, potentially from 0% to 100%.