ServiceNow Technical Architect

Accenture•St. Louis, MO

1d•$112,900 - $302,400

About The Position

Accenture is hiring a Technical Architect for its ServiceNow Business Group. The group combines Accenture’s industry and technology transformation expertise with ServiceNow to help clients thrive in the cloud continuum, reimagine service and customer operations, and modernize work. In this role, you will design end-to-end ServiceNow solutions, advise senior client stakeholders, and provide leadership oversight on critical programs. You will also lead and mentor ServiceNow developers, contribute to platform strategy and governance, and help improve implementation methods and service offerings based on client experience. The position includes access to Accenture training and certification opportunities. Travel may be required and can range from 0 to 100%, depending on business needs and client requirements.

Requirements

At least 10 years of ServiceNow experience in a Technical Architecture, Lead Engineer, or equivalent senior technical role, including ownership of end-to-end solution design.
At least 8 years of experience driving enterprise IT transformation and platform strategy; consulting or professional services experience is preferred.
At least 6 years of experience leading and mentoring ServiceNow developers and/or technical architects, including responsibility for technical direction, coaching, and quality outcomes.
At least 6 years of hands-on experience establishing and enforcing architectural and engineering standards, including code reviews, design reviews, and platform governance.
At least 6 years of experience with advanced ServiceNow scripting and development, including JavaScript and platform APIs.
At least 6 years of experience delivering solutions using Agile models such as Scrum, Kanban, SAFe, or hybrid/Wagile.
At least three ServiceNow certifications: CSA/System Administrator and CAD/Application Developer are required; CIS-ITSM or an equivalent domain certification is preferred.
Bachelor’s degree or equivalent professional experience, with at least 12 years of total work experience; alternatively, an associate’s degree with at least six additional years of relevant work experience.
Executive-level communication skills and the ability to explain complex technical concepts clearly and persuasively.
Ability to lead at scale and influence outcomes across multiple teams, clients, and stakeholders.
Strong analytical, systems-thinking, and problem-solving skills in complex environments.
Customer-centric mindset focused on business outcomes, platform sustainability, and long-term value.
Leadership presence, credibility, and emotional intelligence.
Experience providing technical advisory or architectural guidance to senior client stakeholders, including executives and enterprise architects.
Strong background working with enterprise software companies and/or consulting companies.
Process-oriented working style and willingness to seek help from peers and subject matter experts when needed.

Nice To Haves

SQL experience.
Experience with enterprise data architectures, integrations, or cloud-native patterns.
Cloud migration or modernization experience.
ITIL certification.
Experience integrating ServiceNow with AWS, Azure, or other enterprise platforms.
Experience building proofs of concept, prototypes, or innovation pilots.
Demonstrated success contributing to sales pursuits, technical wins, or account growth.
Prior experience shaping platform strategy or center-of-excellence models.
CIS-ITSM or equivalent domain certification.

Responsibilities

Architect end-to-end ServiceNow solutions and communicate solution designs clearly.
Develop new ServiceNow solutions for clients.
Advise C-suite and other senior stakeholders, presenting options and explaining their pros, cons, and risks.
Provide leadership oversight and technical escalation support for critical, large, complex, or high-risk ServiceNow programs.
Lead and mentor ServiceNow developers and technical architects, providing technical direction, coaching, and quality oversight.
Establish and enforce architectural and engineering standards, including code reviews, design reviews, and platform governance.
Drive continuous improvement of implementation methodologies and service offerings based on client experiences.
Identify opportunities to provide additional value to clients and work with ServiceNow account teams to advance them.
Stay current with new ServiceNow applications and offerings and pursue learning opportunities.
Contribute thought leadership and help solve governance, program and project management, business process, and technical problems.
Contribute to enterprise IT transformation and platform strategy.
Travel as required by business needs and client requirements.