ServiceNow Solution Architect

Wachtell, Lipton, Rosen & Katz • New York, NY

7d • $140,000 - $150,000

About The Position

Under general supervision and in accordance with established policies, the ServiceNow Solution Architect provides strategic technical leadership for the design, development, integration, and ongoing operation of ServiceNow platforms across the Firm. The role partners with business stakeholders, security, infrastructure, and support teams to deliver scalable ServiceNow solutions that streamline workflows, improve service delivery, and meet confidentiality and compliance standards. It calls for deep ServiceNow architecture expertise, consulting abilities, and the ability to translate complex business requirements into automated solutions.

The position provides on-site and remote escalation support in a 24/7/365 environment. It leads ServiceNow module design, configuration, deployment, integrations, and workflow automation, while monitoring platform health and maintaining availability for critical legal and business services. The role also documents architecture and compliance, promotes platform best practices, and identifies opportunities to improve processes and adopt new capabilities.

The required education is a bachelor’s degree in computer science and/or information systems, or equivalent experience. The position requires at least five years of experience architecting, implementing, and managing ServiceNow solutions in a large-scale enterprise environment, along with IT experience focused on desktop management and legal applications management. Law firm experience is preferred, and project management experience is a plus. The stated expected base salary range is $140,000–$150,000; compensation depends on factors including qualifications, education, and experience.

Requirements

• Deep hands-on experience designing, configuring, and administering ServiceNow platforms.
• Proficiency in ServiceNow scripting, including JavaScript, GlideRecord, UI Policies, and Business Rules, and in building custom applications, UI pages, and widgets.
• Strong background integrating ServiceNow with enterprise tools, including Active Directory, Microsoft Endpoint Configuration Manager, Ivanti, VMware/Hyper-V, and legal applications such as iManage, CarpeDiem, and Litera.
• Skill with Flow Designer, IntegrationHub, and PowerShell/CLI automation for cross-platform orchestration.
• Solid understanding of networking, DNS/DHCP, PKI, and cloud/on-premise hybrid environments.
• Ability to lead complex, time-critical implementations, manage dependencies across groups, and communicate status to senior leadership.
• Excellent written and verbal communication skills, including the ability to explain technical concepts to technical and non-technical audiences.
• Collaborative mindset and willingness to share knowledge, successes, and lessons learned across the organization.
• Understanding of data sensitivity in a law-firm context and commitment to maintaining the confidentiality, integrity, and availability of Firm systems.
• Strong problem-solving abilities, independent judgment, and meticulous attention to detail.
• Bachelor’s degree in computer science and/or information systems, or equivalent experience.
• At least 5 years of experience architecting, implementing, and managing ServiceNow solutions in a large-scale enterprise environment.
• IT experience focused on desktop management and legal applications management.

Nice To Haves

• ServiceNow certifications such as CSA, CSS, or CSM.
• Law firm experience.
• Project management experience, including PMP, Agile, or Scrum.

Responsibilities

• Provide on-site and remote escalation support in a 24/7/365 environment.
• Define, document, and evolve the Firm’s ServiceNow architecture in alignment with enterprise standards, security policies, and business objectives.
• Lead end-to-end design, configuration, and deployment of ServiceNow modules, custom applications, integrations, and workflow automations.
• Design and implement secure integrations between ServiceNow and legacy systems using REST/SOAP APIs, MID Server, and Integration Hub.
• Establish and enforce change management, release management, and configuration control best practices within the ServiceNow ecosystem.
• Monitor platform health, conduct capacity planning, and resolve performance bottlenecks to support 24/7/365 availability for critical legal and business services.
• Partner with legal practice groups, security, infrastructure, and support teams to gather requirements, develop functional specifications, and deliver solutions.
• Produce architecture diagrams, solution designs, configuration guides, and compliance reports, and maintain accurate records in the firm’s ticketing and change management system.
• Identify gaps in existing ServiceNow processes, propose enhancements, and drive adoption of platform capabilities such as AI-driven insights, Flow Designer, and Predictive Intelligence.

Benefits

• Competitive compensation and benefits are provided, but specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior