ServiceNow Solution Architect - FSO, FSM, CSM

NewRocket

1d

About The Position

NewRocket is hiring a ServiceNow Solution Architect to lead delivery of Financial Services Operations (FSO) solutions for large insurance and financial services client programs. The role anchors engagements in FSO and works across Customer Service Management (CSM) and Field Service Management (FSM). The architect translates client business challenges into scalable ServiceNow solutions, leads customer workshops, designs FSO solutions, and leads and mentors a team of Software Engineers. NewRocket provides support, official ServiceNow training, and guidance on expectations and customer goals.

Requirements

• 8–12 years of experience in application development at a SaaS, PaaS, or enterprise software company.
• At least 3 years of ServiceNow platform experience, with a deep understanding of its architecture.
• Hands-on experience designing and delivering ServiceNow Financial Services Operations (FSO) solutions.
• Insurance industry experience, either at a carrier or delivering programs for insurance clients, and understanding of core processes such as policy servicing and claims.
• Experience with CSM and FSM, including a fundamental understanding of the CSM data model on which FSO builds.
• Strong ServiceNow scripting skills.
• Working knowledge of integration technologies and protocols: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, and FTPS.
• Ability to lead the development and delivery of ServiceNow solutions in client environments.
• Experience with Agile/Scrum methodology.
• Strong problem-solving skills and ability to simplify complex situations.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Willingness and ability to continue education within the ServiceNow platform and beyond.
• Current ServiceNow Certified System Administrator (CSA) certification, or ability to obtain it within 6 months of hire.
• Current ServiceNow Certified Implementation Specialist (CIS) certification in a relevant domain, or ability to obtain it within 6 months of hire.

Nice To Haves

• Exposure to ServiceNow AI capabilities such as Now Assist and AI Agents.
• ServiceNow CIS certification in FSO or CSM is preferred.
• ITIL Foundation.
• ServiceNow Micro-certifications.

Responsibilities

• Serve as the primary technical point of contact for FSO programs and represent the engineering team to insurance and financial services customers.
• Facilitate customer workshops to capture and define requirements across policy servicing, claims, and customer service operations.
• Define FSO solutions aligned with client business problems, industry needs, and ServiceNow best practices.
• Provide engineers with architectural blueprints and requirements for FSO, CSM, and FSM implementations.
• Write and estimate Stories, monitor engineers’ work, and ensure development quality and delivery.
• Lead, coach, and mentor Software Engineers, aligning project tasks to each engineer’s skill set.
• Partner with Project Managers to manage scope creep and resolve technical issues.
• Conduct demos, deliver documentation, and facilitate knowledge transfer.
• Draft and publish technical and process documentation in the company repository.
• Research insurance and financial services industry trends to propose enhancements to NewRocket’s FSO products and offerings.
• Continue education within the ServiceNow platform and beyond, including completing ServiceNow competency certifications and module accreditations.

Benefits

• Official ServiceNow training to support earning multiple certifications.
• Support and guidance on projects, expectations, and customer goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed