ServiceNow CSM Architect | Hybrid | W2 Only..

Xlysi • Minneapolis, MN

1d • Hybrid

About The Position

We are seeking a highly experienced Lead ServiceNow Architect/Lead Developer to lead the design, implementation, and enhancement of enterprise ServiceNow solutions. The role requires 10+ years of ServiceNow expertise and strong experience across CSM, HRSD, ITSM, Service Portal/Employee Center, the ServiceNow Platform, and integrations. The position is hybrid in Minneapolis, Minnesota, and is W2 only.

The architect will deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center; guide platform governance and optimization; develop integrations; configure and customize the platform; and collaborate with business stakeholders. The role also provides technical leadership and mentoring to development teams.

Requirements

• 10+ years of ServiceNow expertise.
• Strong expertise in CSM, HRSD, ITSM, Service Portal/Employee Center, CMDB, Discovery, and ITOM.
• Hands-on experience with Flow Designer, IntegrationHub, UI Builder, App Engine, Performance Analytics, Virtual Agent, and AI capabilities.
• Strong ServiceNow platform development skills, including JavaScript, Glide APIs, ACLs, Business Rules, and Script Includes.
• Experience leading large-scale ServiceNow implementations and upgrades.

Nice To Haves

• CSA certification.
• CAD certification.
• CIS-ITSM certification.
• CIS-CSM certification.
• CIS-HRSD certification.
• CTA or Certified Master Architect certification.

Responsibilities

• Lead end-to-end ServiceNow solution design and implementation.
• Architect and deliver solutions across CSM, HRSD, ITSM, Service Catalog, Knowledge Management, and Service Portal/Employee Center.
• Drive platform governance, best practices, scalability, and performance optimization.
• Develop and support integrations using REST, IntegrationHub, MID Server, and third-party applications.
• Configure and customize ServiceNow using Flow Designer, UI Builder, Business Rules, Client Scripts, and App Engine.
• Collaborate with business stakeholders to translate requirements into scalable solutions.
• Mentor development teams and provide technical leadership.
• Lead large-scale ServiceNow implementations and upgrades.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed