ServiceNow Platform Architect & Administrator - Hybrid

Genesis10 • Warren, NJ

1d • Hybrid

About The Position

Genesis10 is seeking a ServiceNow Platform Architect & Administrator for a hybrid role with a Global Professional Services Firm. This is a contract opportunity with the possibility of conversion. The role is highly visible, combining strategy, architecture, platform administration, automation, and stakeholder leadership. The individual will be the technical authority for ServiceNow, responsible for platform health, scalability, security, governance, and innovation, while collaborating with business leaders, technology teams, and managed service providers.

Requirements

• 7+ years of hands-on ServiceNow administration, engineering, and architecture experience.
• ServiceNow Certified System Administrator (CSA) required.
• Deep expertise in ITSM, CMDB, Service Catalog, Asset Management, and workflow automation.
• Experience with JavaScript, REST APIs, Flow Designer, IntegrationHub, and enterprise integrations.
• Strong understanding of platform governance, security, and operational best practices.
• Ability to influence technical decisions and effectively partner with business and technology stakeholders.
• Experience leading initiatives in large, complex enterprise environments.

Nice To Haves

• CIS-ITSM, CAD, or other ServiceNow certifications.
• Experience with Discovery, Service Mapping, ITAM, SAM Pro, HAM Pro, IRM, or GRC.
• Knowledge of CSDM and modern ServiceNow platform architecture.
• ITIL knowledge and Agile delivery experience.

Responsibilities

• Lead the architecture, governance, and technical direction of the ServiceNow platform.
• Drive platform strategy, roadmap planning, and continuous improvement initiatives.
• Review and approve solution designs, integrations, workflows, and platform enhancements.
• Govern development standards and oversee managed service provider delivery and quality.
• Lead platform upgrades, release management, environment strategy, and production deployments.
• Improve employee experiences through automation, Service Catalog enhancements, and workflow optimization.
• Champion CMDB health, CSDM adoption, configuration management, and data quality initiatives.
• Design and govern integrations across enterprise platforms using APIs and IntegrationHub.
• Ensure platform compliance with security, audit, SOX, and governance requirements.
• Optimize platform performance, stability, licensing, and overall business value.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed