ServiceNow Architect
About The Position
The ServiceNow Architect is responsible for architecting, designing, implementing, and enhancing technology solutions on the ServiceNow platform to improve business processes and operational excellence. The role collaborates with internal and external IT resources—including Systems, Communications, Security, Project Management, and ServiceNow Development—to deliver changes focused on business outcomes. The architect leads solution design across multiple ServiceNow modules, establishes delivery governance, oversees technical aspects of project delivery, and develops implementation, upgrade, and integration roadmaps. The position also supports configuration and implementation, stakeholder engagement, end-user training, staff mentoring, documentation, future integrations with external applications, and ServiceNow releases and migrations outside business hours. Starting rate: $129,064 annually minimum to $169,822 annually midpoint. Retention bonus: $1,500. Applicants must be immediately eligible to work lawfully in the United States; HI-B visa sponsorship is not available.
Requirements
- Bachelor’s degree in any field, or an equivalent combination of education and experience.
- At least 5 years working at a ServiceNow Architect level and at least 7 years total on the ServiceNow platform, including ITSM, ITOM, ITAM, CMDB, and SPM.
- Extensive understanding of ServiceNow capabilities and a proven track record in architecture and project leadership.
- Proficiency in Microsoft Office 365, including Teams, Word, Excel, and PowerPoint.
Nice To Haves
- Bachelor’s degree in computer science, information technology, or a related field.
- At least 1 year working with ServiceNow’s GenAI model, Now Assist.
- ServiceNow Certified Technical Architect (CTA).
- Certified ServiceNow System Administrator and Certified Implementation Specialist.
- IT Service Management (CIS-ITSM) certification.
- IT Operations Management (CIS-ITOM) certification.
- Hardware Asset Management (CIS-HAM) certification.
- Software Asset Management (CIS-SAM) certification.
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Certified Master Architect (CMA).
- Strong understanding of ITIL, ITSM, ITOM, ITAM, and business processes.
- Proficiency in JavaScript, HTML, CSS, and other relevant web technologies.
- Experience with integrations using REST, SOAP, email, and similar methods.
- PMP or Certified Scrum Master certification.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Excellent leadership and project management abilities.
Responsibilities
- Analyze and translate business information and technical requirements into an architectural blueprint.
- Lead the design and architecture of ServiceNow solutions across multiple modules.
- Partner with IT and ServiceNow teams to establish delivery operating governance for successful go-lives, end-user adoption, and ongoing support.
- Ensure project lifecycle best practices and governance processes are followed.
- Lead technical aspects of project and solution delivery, including application UI, workflows, reporting, and integrations such as SSO and LDAP.
- Identify potential challenges and propose solutions.
- Identify and communicate talent gaps and propose ways to address them.
- Develop technical strategies and roadmaps for ServiceNow implementations, upgrades, and integrations.
- Assist with implementing and configuring ServiceNow modules and features, including CMDB, Knowledge, Discovery, and Orchestration.
- Collaborate with business stakeholders to translate requirements into scalable, maintainable ServiceNow implementations.
- Build and maintain strong business relationships through effective communication, understanding stakeholder needs, and delivering high-quality solutions.
- Conduct workshops and training sessions on ServiceNow capabilities and features for end users and IT staff.
- Mentor NTTA staff in ServiceNow and support their development as long-term functional resources.
- Stay current with ServiceNow updates and features and incorporate them into projects as applicable.
- Create technical documentation, including architecture diagrams, design specifications, and implementation guidelines.
- Support future integrations with applications outside ServiceNow.
- Provide support during ServiceNow releases and migrations outside business hours.
Benefits
- $1,500 retention bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
