Full Stack / ServiceNow Developer

UIC Alaska•Corona, CA

1d•Onsite

About The Position

Bowhead seeks a Full Stack / ServiceNow Developer to support the Program Office for NSWC Corona in Norco, California. This position is 100% onsite. The role provides systems administration and IT support for computer network systems, including workstations, file servers, and web servers. Duties include installing and maintaining hardware and software, performing system upgrades, supporting network accounts and security, and designing and updating web pages and local system documentation. The role also supports system accreditation in coordination with the organization’s Information Systems Security Officer (ISSO), maintains IT procedures and data integrity, monitors the organizational support mailbox, and contributes to monthly progress and status reports and recommendations for future IT needs. The position provides user support and troubleshooting across hardware, software, and network issues. Supported software includes Windows and Linux/Unix operating systems, Microsoft Office Suite, and specialty engineering and scientific development tools. The role also involves installing software releases and patches, resolving software issues and Information Assurance Vulnerabilities (IAVs), maintaining network security tools, and keeping Cyber WorkForce (CWF) directives current with respect to certifications.

Requirements

Hands-on experience with ServiceNow in an enterprise IT environment.
Experience in DoD environments, including RMF, STIGs, and DISA tools.
Proficiency in managing virtualized environments such as VMware or Hyper-V.
Strong skills in PowerShell, Bash, or similar scripting languages.
Excellent problem-solving and communication skills.
Must currently hold a security clearance at the minimum Secret level.
Must hold Security+ CE for IAT Level II compliance.
One of the following experience and education combinations: a high school diploma or GED and more than seven years of relevant system administration experience, including five years installing patches, performing system updates, managing server and storage processing strategies, and providing a wide range of system administration functions; a bachelor’s degree in a relevant field and four years of relevant system administration experience, including three years performing those functions; or a master’s degree in a relevant field and two years of relevant system administration experience, including experience performing those functions.

Nice To Haves

Microsoft, Red Hat, or VMware certifications, such as MCSA, RHCSA, or VCP.
ITIL Foundation certification.
CISSP or other cybersecurity certifications.

Responsibilities

Administer and support daily operations of workstation, file server, and web server systems.
Install hardware and software, perform system upgrades, support network accounts and network security, and design, interface, and update web pages and local system documentation.
Maintain Cyber WorkForce (CWF) directives and keep them current with respect to certifications.
Maintain, troubleshoot, and implement network security tools, including firewalls, antivirus, and intrusion detection services.
Train staff on applicable software, assist customers with IT needs, monitor hardware and software configurations, and provide instruction on computers and applications.
Answer questions about software installation, operation, configuration, and customization.
Use advanced diagnostic techniques to identify problems, investigate causes, and recommend solutions to common failures.
Troubleshoot hardware, software, and network issues encountered by users.
Install software releases and system upgrades, evaluate and install patches, and resolve software issues and Information Assurance Vulnerabilities (IAVs).
Assist with maintaining and monitoring the organizational mailbox to ensure timely responses to support requests.
Maintain and develop IT procedures required to support the organization.
Work with the organization’s Information Systems Security Officer (ISSO) to achieve system accreditation.
Recommend future IT needs for the organization.
Maintain data files and monitor system configuration to ensure data integrity.
Assist in preparing monthly progress and status reports.