ServiceNow Developer Senior – Electronic Health Records – Remote!

General Dynamics Information Technology • USA VA Home Office (VAHOME), VA

1d • $108,979 - $147,443 • Remote

About The Position

GDIT is seeking a Senior ServiceNow Developer to support the Indian Health Service (IHS) Electronic Health Records Modernization program. The role is responsible for setting up and maintaining the program’s ServiceNow instance, helping modernize the EHR platform to improve data access, patient experience, and quality of care. The position is fully remote and may require travel of up to 25% of the year.

The developer will create and maintain ITSM reports, dashboards, and KPIs; build and customize applications and workflows; automate processes; connect ServiceNow with other systems; and maintain platform health, upgrades, access management, governance, and end-user support. The role also participates in technical process reviews, postmortems, and continuous improvement.

Requirements

• Bachelor’s degree, or additional work experience in lieu of a degree.
• 5 or more years of experience supporting cloud deployment and maintaining cloud solutions.
• Strong proficiency with ServiceNow ITSM and SPM modules, including Incident, Problem, Change, and Service Catalog, and with ServiceNow platform capabilities.
• Proficiency with ServiceNow Reporting and Performance Analytics.
• Exposure to ServiceNow data management tools such as Import Sets, Transform Maps, and the CMDB.
• Experience with REST and SOAP APIs.
• Understanding of ACLs, UI Policies, and Business Rules.
• Ability to analyze requirements, troubleshoot issues, and develop effective solutions.
• Ability to identify, understand, document, and create functionality aligned with customer value streams.
• Organizational and time-management skills in a rapid software development environment.
• Ability to identify and learn new technologies quickly.
• Good communication skills for collaboration with technical and non-technical stakeholders.
• Effective analytical, problem-solving, and debugging skills.
• Must be able to obtain a Public Trust Level 5 clearance.
• Ability to travel up to 25% of the year, if needed.

Nice To Haves

• 8 or more years of relevant analyst experience.
• Experience supporting a federal contract program manager.
• Experience with ServiceNow modules beyond ITSM and SPM.
• Excellent organizational and time-management skills, including managing frequently changing priorities of competing importance.
• Ability to communicate and interact effectively with internal and external teams, including key stakeholders and customers.
• Ability to produce high-quality documentation that contributes to program success.

Responsibilities

• Develop, configure, and maintain custom ITSM reports, dashboards using Performance Analytics and Reporting, and KPIs for Incident, Problem, Change, and Request processes.
• Build and customize applications, workflows, Business Rules, UI Policies, and Client Scripts within ITSM modules.
• Work with end users, stakeholders, and management to define and create reports, dashboards, and data analysis products.
• Customize user interfaces, forms, and workflows to align with business needs.
• Script and automate processes, data imports, and report generation to improve efficiency.
• Connect ServiceNow with other systems using REST and SOAP APIs.
• Perform platform health checks and upgrades, and manage users and roles.
• Ensure solutions follow ServiceNow best practices, minimize technical debt, and support platform governance.
• Provide end-user support and troubleshoot issues related to integrated processes and platform functionality.
• Participate in reviews of IT-related technical processes, postmortems, and continual process improvement.
• Maintain current ServiceNow and industry certifications and obtain additional certifications.

Benefits

• 401(k) with company match.
• Comprehensive health and wellness packages, including medical plan options, some with Health Savings Accounts, dental plans, and a vision plan.
• Professional growth opportunities, including paid education and certifications.
• Paid vacation and holidays; the detailed benefits also include sick and personal time, paid parental leave, military leave, bereavement leave, and jury duty leave.
• Up to 15 days of paid leave per calendar year for new employees, prorated based on hire date.
• An additional 10 paid holidays per year, prorated based on hire date.
• Paid Family Leave of up to 160 hours in a rolling 12-month period for eligible employees.
• Short- and long-term disability benefits, life insurance, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance are provided or available.
• Full-flex work weeks where possible.
• Internal mobility team dedicated to career growth.
• Cutting-edge technology and learning opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior