Senior ServiceNow Developer
About The Position
We are seeking an experienced Senior ServiceNow Developer / Platform Consultant to design, develop, configure, integrate, and support enterprise ServiceNow solutions. The role focuses on ServiceNow platform development, CMDB, Discovery, Service Mapping, Customer Service Management (CSM), system integrations, data migration, and security configuration. The candidate will collaborate with project leadership, technical teams, functional stakeholders, and external partners to deliver secure, scalable, and compliant IT solutions aligned with state and federal requirements. The position also supports project planning, technical documentation, testing, deployment, and ongoing platform maintenance. Solutions must align with state IT standards, procurement policies, contract monitoring requirements, applicable laws, information security policies, IT governance requirements, and industry best practices.
Requirements
- At least 3 years of experience configuring, designing, and developing solutions on the ServiceNow platform.
- At least 4 years of IT work experience in systems administration and programming.
- Experience with data extraction, conversion, migration, and validation.
- Proficiency in JavaScript, HTML, XML, JSON, and SQL.
- Experience integrating ServiceNow with Microsoft technologies and third-party systems.
- Knowledge of ServiceNow Discovery, CMDB management, and Service Mapping.
- Knowledge of Customer Service Management (CSM).
- Experience with project management and enterprise IT solution delivery.
- Knowledge of applicable state and federal laws, state IT requirements, procurement policies, and contract monitoring processes.
- Strong verbal and written communication skills, including the ability to work with leadership, technical teams, functional staff, and external stakeholders.
- Bachelor's degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Application Developer (CAD) certification.
Nice To Haves
- At least 5 years of experience configuring, designing, and developing solutions on the ServiceNow platform.
- ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) certification.
- ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) certification.
- Experience with platform performance tuning and optimization.
- Experience implementing data security controls and access management policies.
- Experience configuring custom email templates and notification workflows.
- Strong knowledge of ACLs, roles, groups, and authentication mechanisms.
Responsibilities
- Configure, design, develop, and maintain applications and workflows on the ServiceNow platform.
- Develop and customize ServiceNow solutions using JavaScript, HTML, XML, JSON, and SQL.
- Perform data extraction, transformation, conversion, migration, and validation activities.
- Design and implement integrations with Microsoft technologies and third-party systems.
- Configure and maintain ServiceNow Discovery to populate and manage the Configuration Management Database (CMDB).
- Implement Service Mapping to visualize business services, application dependencies, and supporting infrastructure.
- Configure and support Customer Service Management (CSM) capabilities and related workflows.
- Implement security controls using Access Control Lists (ACLs), roles, groups, and authentication mechanisms.
- Configure custom email templates, notifications, and communication workflows.
- Perform performance tuning, troubleshooting, root-cause analysis, and platform optimization.
- Ensure compliance with applicable state and federal laws, information security policies, and IT governance requirements.
- Support project planning, technical documentation, testing, deployment, and ongoing platform maintenance.
- Collaborate with project directors, department leadership, technical and functional teams, and external stakeholders.
- Ensure solutions align with state IT standards, procurement policies, contract monitoring requirements, and industry best practices.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
