ServiceNow Developer

Peraton•Herndon, VA

About The Position

Peraton is seeking a ServiceNow Developer to design, develop, configure, and maintain ServiceNow solutions that support enterprise workflow automation, service management, and platform modernization initiatives. The role develops scalable solutions to streamline business processes, improve service delivery, and support mission operations. The developer builds and maintains ServiceNow applications, workflows, catalog offerings, integrations, and user-facing experiences; translates business and mission requirements into technical solutions; and supports platform testing, deployment, upgrades, and production operations. The position also contributes to platform governance, documentation, security, change and release management, and collaboration with engineering, administration, cybersecurity, and program teams. This role requires an active TS/SCI clearance and the ability to obtain and maintain a polygraph. U.S. citizenship is required. The stated target salary range is $112,000–$179,000.

Requirements

Minimum of 8 years of experience with a BS/BA, 6 years with an MS/MA, or 3 years with a PhD; an additional 4 years of experience may be considered in lieu of a degree.
Active TS/SCI clearance and ability to obtain and maintain a polygraph; U.S. citizenship required.
ServiceNow Certified System Administrator (CSA) certification.
Strong experience developing, configuring, and supporting ServiceNow applications and platform capabilities.
Experience with ServiceNow workflows, Flow Designer, business rules, client scripts, script includes, and platform scripting.
Strong proficiency in JavaScript and ServiceNow development frameworks.
Experience developing Service Catalog offerings and request fulfillment workflows.
Experience supporting ServiceNow integrations and interface development with external systems.
Experience with ServiceNow platform lifecycle activities, including testing, deployments, upgrades, patching, and production support.
Experience translating business requirements into technical designs and platform solutions.
Experience working within change management and release management processes.
Excellent written and verbal communication skills, with the ability to engage technical and non-technical stakeholders.

Nice To Haves

ServiceNow Certified Application Developer (CAD) certification.
ServiceNow Certified Implementation Specialist (CIS) certification in one or more ServiceNow product areas.
Experience with REST APIs and SOAP web services.
Experience with ServiceNow IntegrationHub.
Experience integrating ServiceNow with enterprise applications, cloud services, and third-party platforms.
Experience with HelpNow.
Experience supporting IT Service Management (ITSM), IT Operations Management (ITOM), or CMDB implementations.
Experience with Service Portal development and user experience enhancements.
Experience supporting AI/ML infrastructure, HPC environments, or AI-enabled mission capability programs.
Familiarity with AWS cloud environments and cloud-based service management solutions.
Familiarity with ITIL principles and service management best practices.
Experience supporting federal government, Intelligence Community, or other highly regulated environments.
Agile/Scrum experience in a ServiceNow development environment.
Experience serving as a technical mentor or lead for ServiceNow development teams.

Responsibilities

Design, develop, configure, and maintain ServiceNow applications, modules, and custom solutions.
Build and maintain workflows, Flow Designer solutions, business rules, client scripts, script includes, and other platform customizations.
Develop Service Catalog items and end-to-end request fulfillment workflows.
Configure and maintain tables, forms, notifications, service level agreements, security controls, and CMDB components.
Build and maintain Service Portal pages and user-facing platform experiences.
Translate business, operational, and mission requirements into scalable technical solutions and platform designs.
Develop, test, and deploy platform enhancements according to established development standards and best practices.
Partner with program stakeholders to identify opportunities for automation, workflow optimization, and process improvement.
Develop and maintain integrations between ServiceNow and external systems using web services and ServiceNow integration tools.
Support interface development, data exchange, and system interoperability across enterprise environments.
Troubleshoot and resolve integration, workflow, and application issues.
Support platform upgrades, patching, instance cloning, and release management activities.
Participate in testing across development, staging, and production environments.
Support platform lifecycle activities to keep solutions secure, scalable, and maintainable.
Provide production support, troubleshooting, root-cause analysis, and platform enhancements.
Ensure development activities comply with change management processes and deployment procedures.
Document platform configurations, application designs, workflows, integrations, and technical solutions.
Participate in peer reviews, testing, and implementation planning.
Support rollback procedures to minimize operational risk.
Collaborate with engineers, administrators, cybersecurity personnel, and program stakeholders to implement secure and reliable solutions.
Support weekly status reporting and project documentation as required.

Benefits

Heavily subsidized employee benefits coverage for the employee and dependents.
25 days of PTO accrued annually, up to a generous PTO cap.
Eligibility to participate in a bonus plan.
Medical, dental, and vision benefits.
Life insurance.
Health savings account.
Short- and long-term disability.
Employee Assistance Program (EAP).
Parental leave.
401(k).
Paid time off for vacation.
Company-paid holidays.
Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.