ServiceNow Developer

National Grid•Brooklyn, NY

8d•Hybrid

About The Position

National Grid is seeking an innovative, adaptable, and results-oriented ServiceNow Developer to join its ServiceNow Platform team within the Technology & Innovation organization. The role involves designing and developing enterprise-grade solutions and collaborating with external development partners and internal stakeholders to deliver high-quality, scalable solutions for a global enterprise environment. The position may be based in Waltham, Massachusetts; Brooklyn, Hicksville, or Syracuse, New York; or candidates may reside in Connecticut, New Jersey, New Hampshire, Pennsylvania, Rhode Island, Vermont, or Maine. National Grid follows a hybrid work structure in its New York and Massachusetts service territory, with employees able to work remotely or from the office as needed. Office attendance is encouraged for tasks requiring significant collaboration, and the organization works with employees to foster flexible schedules. The position offers a career path with advancement opportunities within and across bands as the employee develops experience, expertise, and technical skills. National Grid does not provide visa sponsorship now or in the future; candidates must be able to work without current or future visa sponsorship.

Requirements

Bachelor's degree in Computer Science or equivalent.
At least 2 years of overall hands-on development experience on the ServiceNow platform.
At least 1 year of hands-on development and configuration experience on the ServiceNow platform.
Experience with end-to-end implementation of a ServiceNow ITSM, ITOM, or HRSD module.
Excellent knowledge of and experience developing in JavaScript.
Proven ability to understand and capture business requirements as features in an agile manner.
Working knowledge of Agile/Scrum development processes.
Programming skills with JavaScript, Core Java and Web Services, or Jelly Scripting.
Certified ServiceNow Administrator certification.
Ability to work without current or future visa sponsorship.

Nice To Haves

Experience with ServiceNow ITSM, ITOM, Virtual Agent, or Employee Center.
Certified ServiceNow Implementation Specialist certification in ITSM, ITOM, or HRSD.
ServiceNow Developer certification.

Responsibilities

Follow ServiceNow software development best practices and standards, including architecture principles, integration standards, release management, platform upgrade strategy, and performance tuning.
Monitor application health, usage, and overall compliance.
Collaborate with ServiceNow Support on platform-upgrade strategies and technical aspects.
Work on major version upgrades and install patches.
Use plug-ins from the ServiceNow application store and communities for integrations and application development.
Drive the creation of relevant, reusable workflows and other deliverables that support business needs and improve performance.
Validate all new change requests and demands on the platform.
Design and develop enterprise-grade solutions in collaboration with external development partners and internal stakeholders.