ServiceNow Developer

Chenega Agile Real-Time Solutions • Springfield, VA

6d

About The Position

Chenega Agile Real-Time Solutions (CARS) is seeking a ServiceNow Developer to serve as a senior technical leader responsible for architecting, developing, and advancing enterprise capabilities on the ServiceNow platform. The role supports mission-critical initiatives focused on AI-enabled automation, intelligent service management, and AIOps-driven operational modernization.

The developer designs and implements scalable platform solutions using automation, predictive analytics, machine learning integrations, and intelligent workflow orchestration to improve operational efficiency and mission performance. The position works with architects, engineers, and mission stakeholders to translate complex operational requirements into digital workflows and automated service capabilities. In addition to hands-on development, the role contributes to platform innovation initiatives, mentors junior developers, collaborates across engineering teams, and serves as a senior escalation point for complex technical challenges.

Requirements

• High school diploma or GED equivalent.
• At least 1 year of experience with full-stack development.
• At least 1 year of experience with HTML, CSS, and JavaScript.
• At least 1 year of experience with Agile development practices.
• At least 1 year of experience in ITSM development.
• Ability to obtain ServiceNow Certified System Administrator (CSA) Certification within 6 months.
• Active Top-Secret clearance and ability to obtain TS/SCI with CI Poly.
• Successfully pass background and drug screening.
• Ability to work independently and effectively within a team.
• Ability to manage multiple efforts with time-related constraints in a fast-paced contracting environment.
• Ability to communicate and collaborate effectively with diverse internal and external stakeholder groups and individuals.
• Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.
• Excellent skills in Microsoft Word, Excel, and other Office applications.
• Proficiency with Microsoft Office applications and experience working in a home office setting.
• Ability to train end users on frequently asked technical issues.
• Ability to provide technical assistance and support over the phone, with good phone skills and a professional demeanor.
• Good problem-solving skills, including the ability to visualize a problem or situation and think abstractly to solve it.

Nice To Haves

• Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or a related field.
• Experience supporting AIOps, intelligent automation, or AI-enabled operational platforms.
• Experience integrating ServiceNow with monitoring tools, data platforms, or operational analytics systems.
• Experience supporting enterprise IT modernization initiatives in federal or defense environments.
• Experience with enterprise integration technologies, including REST APIs, microservices, and automation frameworks.
• Experience supporting large-scale enterprise IT environments.
• Previous customer service experience.

Responsibilities

• Lead hands-on ServiceNow development, including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event and alert rules.
• Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
• Design and implement AI-enabled automation workflows for predictive operations, automated incident response, and intelligent service management.
• Support AIOps integration, including event correlation, anomaly detection, predictive incident management, and automated remediation workflows.
• Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
• Develop solutions using ServiceNow features and automation capabilities to improve operational awareness, reduce manual intervention, and increase service delivery efficiency.
• Support data-driven insights, predictive service monitoring, and intelligent operational dashboard initiatives.
• Ensure development adheres to enterprise architecture, cybersecurity requirements, and platform governance standards.
• Work with product owners, business stakeholders, and engineering teams to analyze requirements and translate them into scalable technical solutions.
• Participate in Agile ceremonies, including sprint planning, backlog refinement, stand-ups, sprint reviews, and retrospectives.
• Provide technical estimates and solution designs for product roadmap planning and program execution.
• Mentor junior developers and serve as the senior escalation point for complex technical challenges.
• Perform other duties as assigned.

Benefits

• A broad range of benefits.
• Well-being programs.
• Professional development and learning opportunities, including on-the-job learning experiences and formal development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED