Service Manager Jobs

About The Position

Requirements

• Two years of effective business-to-business sales experience.
• Exceptional ability to learn and grow.
• Strong work ethic.
• Detail-oriented.
• Ability to work independently and maintain a startup mindset.
• Outstanding ability to work with a team and take direction.
• Moderate computer and database skills.
• Ability to walk, stand, bend, stoop, twist, and perform activities involving holding, grasping, pulling, and turning for extended periods.
• Ability to lift up to 50 pounds.
• Ability to work in hot or cold weather conditions and assist on snow days.
• Adaptability and willingness to embrace change.

Nice To Haves

• Two- to four-year college degree; preferred but not required.

Responsibilities

• Prospect and schedule commercial vehicle service accounts through Mobile Service, Pickup and Delivery, QuickLane, or the main shop.
• Become Ford Commercial Advisor certified.
• Establish a prospecting system or work with the dealership’s existing system, and set objectives with management for outside sales calls, appointments, and meetings.
• Document and track outside sales activities and maintain customer follow-up processes in the prospect database or dealership-approved CRM tool.
• Coordinate service appointments within the current shop schedule with advisors and communicate effectively with customers.
• Maintain knowledge of commercial parts, repairs, maintenance, and service products to present to customers during sales calls.
• Provide leads to the retail sales department for commercial product interests identified during outside sales visits.
• Represent Tenvoorde Ford at appropriate trade shows, fairs, and regional trade associations to promote commercial vehicle service products and services.
• Assist with parts inventory planning to align dealership inventory with customer quotations and potential future business opportunities.
• Embrace and exhibit Tenvoorde Ford employee values.
• Perform other duties, tasks, and projects as assigned.

Benefits

• Paid time off
• Health insurance with single and family coverage
• Health Savings Account option
• Dental insurance
• Life insurance
• 401(k) retirement plan
• Employee vehicle discounts
• Employee parts and service pricing discounts
• Referral bonus program
• Monthly bonus potential
• Employee contests and SPIFFs
• Opportunity for upward mobility
• Positive, family-oriented culture and work-life balance